Roles and Responsibilities 5+ years of software development experience with strong technical depth enough toreview designs, hold credible technical conversations, and make sound hiring andarchitectural-tradeoff decisions2+ years of direct people-management experience leading a team of software engineers full-time reports, performance management, hiringBackground in modern backend stacks (e.g., Node.js/TypeScript, Go, Java, Python) andmodern frontend (React, TypeScript) depth sufficient to evaluate PRs, scope tickets, anddiscuss architectureCompletely owns the teams code review process: standards, reviewer assignments,throughput, quality bar, follow-throughCompletely owns the team’s agile/scrum process: sprint planning, standups, refinement,retros, demo cadence, backlog hygieneDrives operational discipline on the team: SLOs/SLIs for owned services, on-call rotation,post-incident remediation, and runbooksChampions secure development practices and partners to meet SOC 2 Type II evidence andcontrolsWorking knowledge of cloud infrastructure (e.g., GCP Cloud Run, Cloud Functions, CloudStorage, IAM; AWS Lambda, ECS, S3) and modern deployment patterns (containers, CI/CD)Experience hiring engineers and developing them across levels Familiarity with agentic AI systems, LLM tool use, prompt-driven workflows, or evaluationharnessesExperience with security and compliance standards beyond SOC 2 (e.g., ISO 27001, OWASPTop 10, threat modeling)Domain knowledge in customer support technologies, contact center platforms, or businessprocess automationExperience operating within a defined leveling framework (career development conversations,calibration, promotions)Role: Engineering Manager,Industry Type: IT Services & Consulting,Department: Engineering - Software & QA,Employment Type: Full Time, PermanentRole Category: Software DevelopmentEducationUG: Graduation Not Required