Forward Deployed Engineer

Forward Deployed Engineer at Strada (S23) $100K - $150K  •  0.10% - 0.40% Phone AI agents for insurance San Francisco, CA, US Full-time US citizen/visa only 1+ years About Strada Strada helps insurance brokers, MGAs, and carriers scale with AI agents that handle sales & service calls 24/7. About the role About Strada Strada is on a mission to reinvent how insurance carriers and brokers handle customer interactions across service, claims intake, and sales. We build agentic voice, chat and email AI that helps Property & Casualty (P&C) and Life insurance teams turn frustrating customer experiences into instant, personalized conversations. From new quotes to servicing to First Notice of Loss (FNOL) calls, Strada automates the routine so that teams can focus on what actually matters. We’re growing incredibly fast and expanding our footprint with top carriers and brokers across the U.S. and abroad. This is a career-defining role for someone who wants to build in a trillion-dollar industry at an inflection point for AI adoption. Why Insurance? Insurance quietly powers the global economy. It helps businesses stay open, families recover from disasters, and entire industries manage risk. If a factory burns down or a hurricane hits, insurance is what gets things moving again. But the way insurance operates hasn’t changed in decades. Many frontline workflows still rely on phone calls and legacy systems. We’re building AI that plugs into those workflows and makes them radically faster, smarter, and more efficient. The role We’re looking for a Forward Deployed Engineer to help bring this AI to life in production. You’ll work closely with customers to understand their operations, then design and deploy voice agents that drive real business outcomes. This role blends technical execution with product thinking, prompt design, and hands-on problem solving. You’ll own everything from API integrations to conversation flows to customer onboarding. What you'll do Work directly with insurance carriers, MGAs, and brokers to understand their processes. Deploy and voice AI agents by designing conversation logic and integrations with third-party systems. Debug edge cases based on live transcripts and performance data. Translate customer problems into product insights and help shape the roadmap. What you'll need 2+ years of relevant, post-college work experience. Strong problem-solving skills and enthusiasm for addressing technical challenges involving data systems, cloud infrastructure, and API integrations. A customer-first mindset with strong communication skills, explaining technical concepts clearly to diverse audiences. Thrive in fast-moving, high-ownership environments. Nice to have Previous experience with prompt engineering or working with AI/LLM-based platforms. Familiarity with TypeScript, React, and Node.js Prior experience in industries such as insurance, fintech, or similarly regulated sectors. Experience as an early-stage startup engineer or founder. What we offer Competitive salary & meaningful equity Employee-friendly equity terms (restricted stock, early exercise) Macbook Pro, 4K display and all the accessories Health, dental & vision insurance Regular team events & offsites Why Strada? Join a small, energetic, in-person team Build real-world AI that’s already saving customers hundreds of hours Transform a $1T+ industry that touches nearly every household and business Help shape the future of human-AI collaboration in critical business processes Interview Process 20 min intro call 45 min behavioral screen 120 min agent building interview 60 min technical screen