Technical Support Engineer at Learnyst About Learnyst We are Nasscom 10K startup and Amazon technology partner with many paying customers with great market traction. We help educators to sell courses on their own website & mobile apps. We are building Shopify for education. We want to make quality education affordable, easily accessible and engaging. Nice, but what do we do? We provide complete technology solutions and marketing guidance required for educators to sell courses on their branded web and mobile learning apps. Using Learnyst educators can grow their academy online. For more information, please visit https://www.learnyst.com Responsibilities Learnyst is looking for a Technical Support Engineer to research, diagnose, troubleshoot, and resolve customer issues in an accurate and timely manner. You will be responsible for working with different systems, software, and hardware and follow standard procedures to escalate unresolved issues to appropriate internal teams Handle simple product questions to more complex technical support issues via email, chat and phone. Identify and troubleshoot technical issues experienced by customers. Coordinate with QA, Sales and the engineering team to resolve errors and bugs. Prioritize customer interactions to expedite urgent customer needs. Ensure proper recording and closure of all issues Document knowledge in the form of knowledge base tech notes and articles Follow the SLA for issues with respect to the severity Maintain a deep understanding of Learnyst products, build content and educate customers about the most relevant features for their specific business needs You will be talking to customers over email, phone, live chat, and screen-sharing sessions Requirements Bachelor's degree with 0-1 year experience preferably with Computers Must have excellent English verbal communication skills and telephone manners Excellent writing skills and Email, Chat & phone etiquette Knowledge of operating systems, web services, networking and APIs. Basic technical understanding of Android, iOS apps and browsers including HTML/CSS & Javascript. Excellent client-facing skills 5 days work week with rotational week offs Perks And Benefits Competitive salary Working hours - 10 AM to 7:00 PM IST Exposure to growing your career in a startup. if proven, option to switch career to other domains Great work environment and opportunity to learn Free Food And Snacks: You’ll never have to worry about your hunger pangs. We provide food and snacks at all times of the day.