Senior Product Software Engineer at Hive (S14) $124K - $155K Marketing automation for event promoters (email, sms, ads, CRM) Canada (Remote) / Remote (CA) Full-time US citizenship/visa not required 6+ years About Hive Hive is the industry-best marketing platform for event marketers. Our platform powers marketing for 1500+ of the most iconic event, festivals, venues, promoters, and event-centric brands across North America. We help our clients sell out their shows and make their events unforgettable - by helping them grow their customer base and personalizing and automating their email, SMS, and ad campaigns. Hive integrates with 25+ partners like Ticketmaster and Shopify, ingesting rich customer data in real-time. With this data, event marketers can segment their audiences in powerful ways and send timely, customized messages to their customers. Hive was founded in a University of Waterloo computer lab and graduated from Y Combinator in 2014. Today, we’re a remote-first team spread across Canada and the US, building a product and a culture that values clarity, ownership, and real customer impact. About the role At Hive, we’re all about creating moments that matter and helping event marketers connect with their biggest fans. Our platform powers marketing for 1,500+ iconic events, festivals, venues, and promoters across North America. We help them grow their customer base and sell out shows using intelligent, automated, and personalized digital marketing tools. The Opportunity Our Engineering team owns the code that lets our customers do powerful things with our product, simply and intuitively. We care about delivering the right product iterations quickly - we build minimum viable products, deploy to production multiple times per day, listen to customer feedback, and iterate. At Hive, we ingest high-volume data in real-time from 20+ integrations (like Ticketmaster and Shopify), we store and query billions of customer data points, and we send 200MM+ of email/SMS every month to our client’s customers. We’ve built a growing business and the scale of technical problems we’re solving is quickly growing too! We’re looking for someone who’s passionate about building and shipping software - we want to hear why you're excited about Hive, what impact you want to have, and how we can help you make that happen. What you’ll get up to: You rapidly build new features that users will love, continuously refining them based on feedback. Contribute to code reviews, technical spec reviews, technical planning, and architectural decision-making. Be able to take responsibility and ownership of projects from start to finish. Take part in technical planning and architectural decision-making. Find solutions to optimize bottle-necks and general system wide performance. Always on the lookout to keep the tech stack updated with current standards. Collaborate with team members on designing scalable, and well documented web architecture, including APIs and backend systems. Work directly with our customer success team to solve customer-impacting problems. Past Projects: Here is a look into just some of the projects we've worked on. We created an integration with Meta ads manager to allow clients to use our platform’s segmentation to create custom audiences on Meta. We built a state-based pipeline to send 10MM+ personalized emails and SMS every day. We built a simple UI to let our clients easily query their own customer data. Behind the scenes, it executes queries against billions of data points across different types of databases and combines the results together in seconds. Using Kubernetes and Docker, we built a task processing system which runs billions of jobs every day. Our processing capacity scales based on workload - which means things execute faster for our clients, we save loads of money on idle servers, and our engineers can sleep at night. We built a Javascript SDK that other developers (our clients and partners) use on their websites to pump customer preferences and behaviour into Hive. Our customers run some of the highest-traffic websites on the internet (large ecommerce merchants and ticketing websites), so our SDK was built to handle web-scale traffic from day 1. Who you are: 3+ years of building highly performant web applications You are fuelled by curiosity and thrive on the excitement of working in a fast-paced environment. Experience collaborating closely with Product & Design to design, implement and iterate on high impact end-to-end product experiences You’re able to clearly explain complex things you’ve built to others, identifying tradeoffs you made and the hard problems you had to solve. You’ve seen the inner workings of how software is made by a team on a shared codebase - you can articulate what communication, development processes and tooling you do/don’t find effective and why. You've thrived in remote settings, excelling in async communication, independent work, and time management. You can articulate your preferred communication and working style effectively. Legally able to work within Canada- this is our only non-negotiable. Technologies we use & teach Frontend: React, Redux, Typescript Backend: Python, Django Databases: Redis, MySQL, MongoDB, Elasticsearch Infra: AWS, Docker, Kubernetes, Terraform Experience with these is a plus, but we know smart people are quick learners! Compensation/Benefits Package Meaningful salary and equity: you're rewarded based on impact. Work fully remote from the comfort of your home. You must be based in Canada and have legal Canadian work authorization for this role. Flexible work hours: minimal meetings and no 9-5 Health & Dental coverage with Parental Leave top-ups in addition to EI benefits Unlimited vacation/PTO: so you can be happy and healthy! About Hive.co is a marketing platform for event marketers. We help brands personalize and automate their campaigns, using email and SMS, to empower them to sell out so they can focus on making their events unforgettable. By integrating with ticketing partners like Ticketmaster and e-commerce partners like Shopify, we enable brands to access and act on all their customer data, so they can easily segment their list in thousands of ways, and send more customized, timely email campaigns that land in inboxes. We started our company inside a University of Waterloo computer lab in early 2014, graduated from Y Combinator that summer (S14 batch) and have been growing ever since. Originally based in Kitchener, our team is now 100% remote and located all across Canada! We strive to provide an online work environment that allows team members to have a strong work life balance while still feeling connected to their team and Hive’s mission. To learn more about our team check out our About Us page on our website: https://www.hive.co/about Technology ##Past Projects: We built a state-based pipeline to send millions of personalized emails every day, while maximizing deliverability and reducing spam complaints based on real-time feedback from email providers like Gmail, Outlook, and Yahoo. We designed and built a simple intuitive interface to let our clients easily query their own customer data. Behind the scenes, it executes queries against billions of data points across different types of databases and combines the results together in seconds. Using Kubernetes and Docker, we re-built the infrastructure and tooling that powers our background task processing system, which runs billions of jobs every day. We’re able to dynamically scale up and down our total processing capacity automatically based on workload - which means things execute faster for our clients, we save loads of money on idle servers, and our engineers can sleep at night. We designed and built a Javascript SDK that other developers (our clients and partners) integrate directly on their websites and online stores to pump customer preferences and behaviour into Hive. Because of this (and our other integrations), our product often is the only place where our clients can view and store all of their customers’ preferences, behaviours, and purchase history in one single “database”.