Customer Support Associate — Night Shift (US Hours)

Customer Support Associate — Night Shift (US Hours) at Hotelzify This is where careers in tech start. We're hiring our next Customer Support Associate — someone who's going to answer the calls, write the emails, and reply to the chats that decide whether a hotel keeps choosing Hotelzify or doesn't. It sounds simple. It's not. The person who does this job well becomes irreplaceable, fast. If you're early in your career and you're wondering how to break into a real tech company — one with US customers, a fast-moving team, and a product that's actually changing an industry — this is your door in. We're not looking for a polished CV. We're looking for someone with the right wiring. What you'll do • Pick up calls, reply to emails, and handle live chat from hotels across the United States — every single one of them depends on Hotelzify for their bookings. • Solve problems on the spot when you can. Escalate fast and clearly when you can't. • Become the person who knows the product better than almost anyone on the team — because you'll see every angle of how customers actually use it. • Spot patterns. If three hotels ask the same question this week, you tell us. That's how products get better, and that's how careers get noticed. • Treat every interaction like the customer might leave a five-star review or never speak to us again — because they might. What we need from you • Clear, warm English — written and spoken. You'll be on calls with hotel owners and managers in the US. They need to understand you, and you need to make them feel like the smartest person in the room is on their side. • Patience and care. Some calls are easy. Some aren't. The person we want stays kind on both. • The night shift suits you. Your working window will sit somewhere between 5pm and 6am IST — most likely 5pm–2am, 6pm–3am, or 9pm–6am. We'll confirm the exact hours when we make you an offer. • You're hungry. You want to learn the product, the industry, the customer — and then keep going. We'd rather hire someone with zero experience and the right attitude than someone polished but coasting. • A laptop, stable internet, and the discipline to show up sharp every night. No prior customer support experience required. If you've done it before, great. If you haven't but you've got the voice, the patience, and the drive — we want to meet you. Why this job is bigger than it looks Compensation: ₹30,000/month to start — and the people who deliver here don't stay at this number for long. The real opportunity is what comes next. The best support associates at Hotelzify don't stay support associates. They become: • Account Managers running their own portfolio of US hotels • Operations leads managing the support team • Product analysts who translate customer pain into roadmap decisions • Customer Success Managers driving expansion and retention We've watched this happen. Every person who joins this team gets a real shot at growing into the role they want — based on what they actually do, not how long they've been here. You'll also get: • A seat at a fast-growing SaaS company that's changing how independent hotels run their business • Direct exposure to US business culture — invaluable for the rest of your career • Real ownership from day one — no one is going to micromanage you • A team that wants you to win, and will tell you the truth about how to get there • Night-shift basics done right: meals, transport where relevant, equipment, and a team that doesn't ping you on your "morning" How to apply Tell us: (1) Why you, why now? Three short paragraphs on what you want from your career and why Hotelzify is the right next step. (2) A time you helped someone who was frustrated, lost, or angry — and turned it around. Could be a customer, a friend, anyone. (3) Anything else that shows us who you are — a Loom, a long message you once wrote to convince someone, whatever you've got. We read every single application. If you're a fit, you'll hear from us within a week. Hotelzify is building the future of direct booking for independent hotels across the US. If you want to build that future with us at 11pm on a Tuesday — we'd love to meet you. Skills checklist • Strong written and verbal English communication • Email writing — clear, structured, professional • Basic Excel / Google Sheets skills • Experience in travel or hospitality is a bonus (not required)