This position follows the Company’s hybrid schedule which currently requires employees to work in the Krakow Office (Fabryczna Street) a minimum of three days per week.
The Basics:
The Center of Excellence (COE) team operates across various business units (BUs), possessing advanced knowledge and expertise in each domain. Comprising highly skilled professionals, the COE disseminates knowledge, provides support to the Sales Team, and promotes best practices. The COE's main objective is to guide the Sales Team, ensuring effective management throughout the sales cycle.
We are seeking an Analyst to support sales and deal related transactions through deploying global strategies and approaches. This position will also be crucial in getting the Commercial Operations to the next level of customer service excellence by continuing to foster a culture of change and greater sales enablement. Consistency and governance are key features of an effective Commercial Operations Analyst.
What you’ll do:
Continuously identify process improvement and sales training opportunities in partnership with business partners and Sales leadership.
Collaborate with Sales teams to implement and support self-service sales enablement for quote generation within established guidelines.
Offer field-level assistance for troubleshooting quoting errors and other issues.
Collaborate closely with Sales Ops and Deal Desk to oversee renewal opportunity and quote generation processes.
Lead pre-order booking review activities in SFDC and collaborate with Order Operations to ensure efficient processes and handoffs.
Support Order Operations dunning efforts by contacting customers with overdue balances to collect payment or escalate to internal teams for support.
Process account statement requests and answer email queries regarding account balances.
Maintain records of contacts and attempted contacts with delinquent account customers and progress towards collecting payment.
Coordinate orders from Tanium alliance partners with the Channel team.
Develop and deliver sales enablement tools such as Tidbits, SharePoint and Thursday Trainings for new Sales hires.
We’re looking for someone with:
Bachelor's degree in Business Administration, Finance, or a related field and/or equivalent work experience.
2-4 years proven experience in sales support, deal management, or related roles.
Strong understanding of sales processes, methodologies, and best practices.
Excellent communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
Analytical mindset with the ability to interpret data, identify trends and make data-driven decisions.
Experience in driving change and fostering a culture of continuous improvement.
Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.
Proficiency in Microsoft Office suite and CRM systems (e.g., Salesforce, CPQ).
About Tanium
Tanium is the Autonomous IT company. Driven by AI and real-time endpoint intelligence, Tanium Autonomous IT empowers IT and security teams to make their organizations unstoppable.
Many of the world’s leading organizations trust Tanium’s single, unified platform for endpoint management and security to innovate faster, stay resilient and move business forward with confidence, at scale. To learn how Tanium delivers Autonomous IT for unstoppable business – visit www.tanium.com and follow us on LinkedIn and X.
On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity. In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.
As a global organization with stakeholders around the world, it’s imperative that the diversity of our customers and communities is reflected internally in our team members. We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.
Our commitment to excellence and innovation has earned us a place on the Forbes Cloud 100 list for ten consecutive years, and we continue to be recognized worldwide as a great place to work.
Taking care of our team members
Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.
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Tanium is an Equal Opportunity and Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, gender identity, sexual orientation, disability, protected Veteran status, or other legally protected categories. If you require a reasonable accommodation in searching for a job opening, completing an application, interviewing, or completing any pre-employment testing or requirements, please contact accommodations@tanium.com. For more information refer to the “Know Your Rights” poster which is available here - https://www.eeoc.gov/poster.
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