We are seeking a client-focused and technically inclined professional to support our subscribed web application users. The role involves handling client feedback, onboarding new clients, improving application usability, and providing basic technical and testing support . This position acts as a bridge between clients and the technical team.
Key Responsibilities
Handle client feedback, queries, and support requests through calls, emails, or tickets
Assist existing clients in effectively using the subscribed web application
Onboard new clients and explain application features in a simple and user-friendly manner
Understand client requirements and share usability feedback with the development team
Ensure the web application remains easy to use and client-friendly
Perform basic website testing to identify functional, UI, and usability issues
Report bugs clearly and track resolution with the technical team
Provide basic website maintenance and support as required
Maintain records of client interactions, issues, and resolutions
Required Skills & Qualifications
Basic knowledge of Python
Basic understanding of website technologies (HTML, CSS, website flow)
Basic knowledge of website testing (functional testing, usability testing, bug reporting)
Strong communication skills (verbal and written)
Ability to explain technical concepts to non-technical clients
Good problem-solving and analytical skills
Preferred Skills
Experience working with web applications or SaaS platforms
Familiarity with testing tools, bug tracking, or ticketing systems
Basic understanding of databases or APIs
Soft Skills
Client-centric and service-oriented mindset
Strong listening and interpersonal skills
Attention to detail
Ability to multitask and work collaboratively
Experience Level
Fresher to 0–3 years of relevant experience
Training will be provided for suitable candidates
Why Join Us
Opportunity to work closely with clients and product teams
Hands-on exposure to web technologies and client success
Growth opportunities in technical support and customer success roles
Location
Remote
Salary
As per experience
Job Type: Full-time
Pay: ₹18,000.00 - ₹40,000.00 per month
Work Location: Remote