Revenue Operations Coordinator

LOCATION Remote US and Canada TIMEZONE US Business Hours TYPE Full-Time REPORTS TO VP of Sales About the Role We are looking for a detail-obsessed, systems-minded Revenue Operations Coordinator to serve as the operational right hand to our VP of Sales. This is not a box-ticking role. We need someone who understands the entire revenue workflow from end to end — front-end sales cash, payment plans, backend upgrades, and refunds — and can serve as the single source of truth for total revenue reporting across the organization. The majority of company revenue flows through the sales team as new front-end cash. This person will own that data completely, and will collaborate with Finance and Fulfillment to aggregate backend upgrade revenue and payment plan data into one consolidated, reconciled weekly view. Executives across the company rely on this number — it needs to be right every time. You will own our sales data pipeline, calendar operations, call auditing, CRM systems coordination, and cross-departmental revenue reporting. You will produce accurate reports on a daily, weekly, biweekly, and monthly cadence, and you will surface insights and flag discrepancies without being asked. What You’ll Own Sales Data Tracking & Reporting Collect daily call outcome submissions from individual closers and consolidate them into the master team tracker with zero data entry errors Audit all data for formula accuracy, copy/paste integrity, and logical consistency — flagging discrepancies before reports go out Produce daily, weekly, biweekly, and monthly reports for the VP of Sales and the broader sales team Track and identify trends week-over-week and month-over-month, proactively sharing observations — not just numbers Own spreadsheet hygiene: formulas must be correct, references must be locked where appropriate, and data must reconcile across all connected sheets Revenue Aggregation & Single Source of Truth Own the consolidation and reporting of all revenue streams across front-end (new sales cash and payment plans) and back-end (upgrade revenue and upgrade payment plans), producing a single reconciled view of total company revenue on a weekly basis Maintain a centralized revenue master tracker that standardizes inputs from Sales, Fulfillment, and Finance — ensuring all data is complete, up-to-date, and internally consistent Collaborate with the Fulfillment team to collect accurate upgrade cash and upgrade payment plan data on a regular cadence Partner with Finance to validate expected vs. actual cash weekly, proactively identifying missed payments, discrepancies, or data inconsistencies — Finance owns cash reconciliation and collections; this role owns the aggregated view Verify and cross-check revenue data produced by Finance and Fulfillment admin teams — this role is responsible for confirming accuracy, not just compiling inputs Serve as the go-to resource for any executive-level question on total company revenue, payment plan status, or outstanding receivables visibility Call Auditing Listen to recorded sales calls and complete scorecards for closers and setters Cross-reference CRM notes in GoHighLevel against logged call outcomes to catch discrepancies Flag patterns in performance data and escalate findings to the VP of Sales Calendar & Scheduling Support Maintain an accurate, up-to-date view of confirmed calls and available calendar space for the sales team Proactively communicate upcoming call volume, cancellations, and open slots to relevant team members via Slack Ensure the VP of Sales is never caught off guard by scheduling gaps or conflicts CRM & Systems Coordination Identify glitches, workflow errors, and data inconsistencies in GoHighLevel and other company software, and coordinate with the ops team to resolve them Submit support tickets on behalf of the sales department and actively monitor them through to resolution — not just submission Track the timeliness and correct completion of automated workflows, escalating anything that falls outside expected parameters Serve as the first line of quality control between the sales team and the ops/tech team — catching software-side issues before they affect reporting or close rates Maintain a running log of open issues, ticket status, and resolved items so the VP of Sales always has visibility into system health Cross-Departmental Collaboration Work closely with the Finance and Fulfillment teams on a weekly basis to collect, verify, and consolidate revenue data into the master tracker Communicate clearly and professionally across departments — this role is a coordination hub, and its effectiveness depends on reliable cross-team relationships Ensure all outgoing data summaries are clean, clearly labeled, and reconciled before delivery to any stakeholder What We’re Looking For Mindset & Work Style You understand workflows holistically — not just individual tasks. You know why a task exists and what breaks if it’s done wrong. You are a self-starter who identifies problems and resolves them before being asked You take full ownership of your outputs — errors are caught by you, not discovered by others You communicate proactively, especially when something is off or unclear You are comfortable with AI tools and actively use them to work smarter You understand that being the single source of truth is a responsibility, not just a title — you protect the integrity of every number you touch Technical Skills Advanced proficiency in Google Sheets and Microsoft Excel — formulas, data validation, cross-sheet references, pivot tables Ability to audit and QA spreadsheets built by others and identify errors without guidance Working proficiency in GoHighLevel (or equivalent CRM) for reviewing call logs, contact records, and workflow status Comfortable working in Slack as a primary communication tool AI tool literacy: you use AI to increase output quality and speed Experience Prior experience supporting a sales team or sales leader in an operational or administrative capacity Demonstrated track record of producing accurate, consistent data reporting across multiple data sources Experience aggregating data from multiple departments or systems into a unified report is a strong plus Experience with call auditing, scorecard completion, or QA processes is a strong plus Familiarity with sales and revenue metrics: close rate, show rate, call volume, payment plans, upgrade revenue, refunds Reporting Cadence This role owns the following recurring deliverables: Daily Consolidate closer submissions into master tracker; confirm data integrity; share updated call calendar and confirmed appointments for the next day Weekly Full team sales report (call volume, close rate, front-end cash, payment plans); consolidated revenue report aggregating front-end, upgrade, and payment plan data from Finance and Fulfillment; calendar capacity review Biweekly Comparative performance summary (current vs. prior period); trend flags for VP of Sales review; reconciliation check on revenue master tracker Monthly Full monthly sales performance report for VP of Sales and team distribution; total revenue report across all streams for executive review; cross-departmental data summary Tools You’ll Use Google Sheets Microsoft Excel GoHighLevel (CRM) Slack AI tools (any): Comfort and experience with AI-powered productivity tools is expected and valued. This Role Is NOT For You If… You need step-by-step instructions for every task You treat data entry as mechanical — copying numbers without checking if they make sense You wait to be told when something is wrong instead of catching it yourself You’re not comfortable being held to a zero-error standard on reporting You’re looking for a passive, low-accountability support role You’re not comfortable working across multiple teams and being the person everyone looks to for the accurate number