Join us in building the AI GTM Brain for high-performing sales teams.
At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot.
We’re growing fast (0 → $1M ARR in <9 months), with hundreds of customers relying on us daily. As we scale, support becomes a core part of the product experience — not just answering tickets, but making sure customers actually get results.
We’re looking for a Customer Support & Success Operator who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can’t churn from.
You’ll work directly with the founders to improve onboarding, reduce friction, and turn every interaction into better product + better outcomes.
🧠 What You’ll Do
Handle customer conversations (chat + email) with speed, clarity, and ownership
Help users get real results: better leads, better campaigns, more demos booked
Identify patterns in support tickets and turn them into product improvements
Improve onboarding flows, help center content, and tutorials
Build internal systems (macros, workflows, AI automations) to scale support
Qualify users and route them (self-serve, webinar, or strategy call)
Work closely with product & founders to fix what’s broken and double down on what works
🧩 What We’re Looking For
1–3+ years in Customer Support, Customer Success, or Ops (ideally in SaaS)
Strong communication skills (clear, structured, straight to the point)
Ability to understand technical products (no need to code, but you get how things work)
High ownership: you don’t wait, you fix
Strong problem-solving mindset — you don’t just answer, you improve
Fluent in English (French not required)
Based in Europe (time zone alignment)
✨ Nice to Have
Experience with Intercom, Zendesk, or similar tools
Experience supporting a B2B SaaS product
Interest in sales, outbound, or GTM tools
Experience building automations (Zapier, Make, AI tools, etc.)
Startup mindset: fast, pragmatic, outcome-driven
💡 Why Join Us
We didn’t build Gojiberry to create another tool.
We’re building the execution layer of outbound — a system that tells you who to contact, when, and how.
Support is at the core of this:
→ If users don’t get results, nothing else matters.
You’ll be one of the first hires in this function, with real impact on:
churn
product direction
customer experience
No bureaucracy. No ticket monkey role.
You’re here to build a system that scales.
🌍 The Practical Stuff
Fully remote (Europe)
Flexible hours, async culture
Small, high-performance team
Direct access to founders
Fast learning curve, high ownership
🔥 Required Question
A customer tells you: “Your tool doesn’t work, I’m not getting any leads.”
What do you do? Write your exact answer + steps.