Who We AreGreat Minds is a high-growth, mission-driven organization founded by educators in 2007. As a for-profit, Public Benefit Corporation, we believe all students deserve access to meaningful, challenging contentâand all teachers deserve tools that are intuitive, effective, and built for the realities of todayâs classrooms.We develop high-quality, knowledge-rich math, science and ELA curricula grounded in research and designed in collaboration with educators. Our materials reflect real classroom needs and are built to drive lasting student outcomes. We are committed to usability, coherence, and practical implementationâsupporting teachers not just through curriculum, but with professional learning, purposeful technology, and responsive service that enable strong adoption and impact. What We BuildOur productsâEureka Math and Eureka Math², Wit & Wisdom, PhD Science, Geodes, and the newly launched Arts & Letters ELAâare trusted by thousands of schools and districts nationwide.Eureka Math is the most widely used math curriculum in the U.S., and is focused on balancing conceptual understanding, procedural fluency, and application.Wit & Wisdom® and Arts & Letters ELA⢠anchor our reading strategy with content-rich, grade-level instruction that integrates literature, history, and the arts, grounded in the science of reading. Geodes® complements our reading suite with decodable texts that pair phonics with meaningful content to support early literacy.PhD Science is a hands-on K-5 Science program that sparks curiosity as students build enduring knowledge of how the scientific world works.These programs reflect a shared belief in high expectations, joyful rigor, and deep respect for educators and students. Where Weâre HeadedGreat Minds is entering a new stage of growth and product maturity. We are focused on building more connected, customer-informed experiences across the full educator journeyâfrom curriculum to professional learning to platform and support. Our long-term vision is to become a true partner in impactânot just delivering curriculum, but supporting educators in achieving outcomes at scale.Job PurposeReporting to the Technical Support Supervisor, the Technical Support Specialist will assist with successful customer rostering and technical support of Great Mindsâ K-12 digital products. This entry-level position will act as a part of the Digital Department, working closely with district administrators for pre- and post-sales support, troubleshooting customer inquiries, and providing overall customer satisfaction.Responsibilitiesâ¢Analyze customer order data to manage and track the fulfillment process of Great Mindsâ digital products.â¢Strategize with school and district administration on the best rostering and integration solution to meet their objectives and support them with responses to technical questions.â¢Act as a liaison between school district representatives, the Sales team, the Success team, broader Technical Support and Escalations team, and the Product and Development teams to communicate current implementation options and requests for future enhancements.â¢Identify and report trending digital errors and issues to the appropriate Great Minds team(s) to prevent disruption of digital services.â¢Maintain knowledge of product functionality and capabilities along with industry standards and common practices for user management and inter-operability.â¢Analyze support ticket data and/or product usage data and develop visual representations to identify trends and recommend improvements.Requirementsâ¢Minimum of 1 year of experience in a technical support or account management role in educational technologyâ¢Familiarity with K-12 rostering, SIS and LMS solutionsâ¢Excellent writing and communication skillsâ¢Excellent critical thinking and problem-solving abilitiesâ¢Ability to effectively multi-task in a fast-paced environmentPreferred Qualificationsâ¢Experience utilizing CRM or OMS such as SalesforceRequired Educationâ¢Bachelor's degreeStatusFull-timeLocationRemoteThe expected base salary range for this position is $52,000-$61,000, however the offered salary may be higher or lower than the above range dependent on numerous factors including, but not limited to location, work experience, skills and internal equity considerations. The base salary is not inclusive of benefits or other incentives.A cover letter and resume are required to be considered for this position.New employees will be required to successfully complete a background check.Any communication to applicants relating to the Great Minds hiring process will only come from email addresses with the domains greatminds.org or greatminds.recruitee.com. If in the course of the application or hiring process with Great Minds you are contacted through another domain, are requested to provide banking or other sensitive information, or you note any other suspicious activity, please contact security@greatminds.orgGreat Minds is an equal opportunity employer. We will extend equal opportunity to all individuals without regard to race, religion, color, sex (including pregnancy, sexual orientation, and gender identity), national origin, disability, age, genetic information, or any other status protected under applicable federal, state, or local laws. Our policy reflects and affirms the organizationâs commitment to the principles of fair employment and the elimination of all discriminatory practices.#LI-Remote Please mention the word **CONVENIENT** and tag RMjAzLjExMC4yNDcuNTM= when applying to show you read the job post completely (#RMjAzLjExMC4yNDcuNTM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.