Role Overview:
As a Hair Coach, you will be the face of Traya in our Experience Centers. You'll be responsible for guiding customers through their hair treatment journey by providing support, building trust, and ensuring consistency. You will work closely with doctors and the clinic team to deliver a personalized and goal-oriented customer experience.
Responsibilities:
Welcome walk-in customers and guide them through the scalp analysis and consultation process.
Understand customer concerns and explain Traya’s treatment philosophy.
Assist in interpreting doctor prescriptions and explaining product usage.
Motivate customers to stay consistent with the treatment and build long-term engagement.
Track progress and conduct regular follow-ups to ensure customer satisfaction.
Address customer concerns, including side effects, lifestyle habits, or compliance issues.
Coordinate with backend teams to reschedule consultations or escalate concerns to doctors.
Encourage product reorders and educate customers on the importance of consistency.
Maintain clinic hygiene, perform inventory checks, and update data records in coordination with the Clinic Manager.
Job Type: Full-time
Pay: ₹21,000.00 - ₹28,000.00 per month
Benefits:
Paid sick time
Provident Fund
Work Location: In person