The Professional Services team at SailPoint prides itself in being a supportive environment with an open door policy. Everyone is invested in our employees' success and is ready to welcome you to the team, make themselves available to you, and help you succeed. The PS team works to get our customers the help needed to maximize their identity governance platform with extensive, solution-specific experience, our consultants are dedicated to ensuring success before, during and after our customers' SailPoint implementation. This position (part of our Professional Services team) supporting our SaaS product, IdentityNow is responsible for qualifying, scoping and closing service opportunities through managing the service delivery and services budget for engagements at customer sites. This position is a senior position requiring project management skill, technical skill, and professional services management skill. The Director, Professional Services will lead a team responsible for engagement scoping, interfacing with client project management, and overall service delivery for our customers. Responsibilities: Strategic leadership of the SaaS Professional Services team Partnering with internal stakeholders to ensure the team has a clear set of priorities. Resource allocation for key projects. Coaching Professional Services leaders to develop their full potential. Assist with the sales process for services portions of deals, including presentations, RFP responses, and proposal/SOW generation. Effectively interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases. Ensure that services are provided, implemented correctly and billed in a timely and accurate manner Serve as point person for the client on Service Delivery issues / escalations and take accountability for remedying any service failures Manage the financials of multiple projects, with a focus on profitability and productivity to ensure client satisfaction Manage the business relationship between SailPoint and assigned client accounts Performing a range of Professional Services management tasks such as project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies. Provide strategic updates on clients’ performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers Identify new opportunities for expanding SailPoint product/service usage to maximize client success and SailPoint revenue growth. Establishing and driving a Professional Services Partner strategy Managing, monitoring and engaging with key strategic Professional Services partners globally Driving an operating cadence, processes and measures between the Partner Success function, partner organization and the enablement team Interact with sales reps and sales leadership during the pre-sales and post-sales Serve as the senior point of contact for client escalations related to partner delivery Oversee the financials of the Professional Services partners in the SailPoint ecosystem [Partner Commitments, Partner Scorecards, Partner Enablement] Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall business Provide strategic updates on performance to SailPoint Senior Management on the Professional Services partner delivery success and operating metrics Identify new opportunities for expanding the offering to maximize client success through the Professional Services partner ecosystem to enable SailPoint revenue growth Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills PS Partnerships Director The PS Partnerships Director is a high-impact, results-driven leader responsible for defining, executing, and scaling the global partner delivery strategy within SailPoint PS. Will be responsible in establishing robust governance frameworks, partner enablement programs, and rigorous performance scorecards to drive partner accountability and exceptional customer outcomes. Acting as a critical cross-functional bridge, the role will align with Sales, Customer Success, Enablement, and Executive Leadership to build scalable delivery models, optimize resource planning, and resolve complex escalations. Within 1 Month: You will complete SailPoint’s corporate onboarding and meeting the key players in your success. You’ll be introduced to internal tools and digital resources, assigned a buddy, and meet with team members across Services, Partner, Operations, Training & Enablement and Customer Success. Your first month is about absorbing information, reviewing enablement content, and learning about our onboarding methodology and success planning process. Within 3 Months: You’ll begin to formulate your PS Partnership Strategy with key SailPoint stakeholders and key PS delivery partners. You will begin to mold the next phases of the strategy PS partnerships based the pace of change in the way SailPoint will be deploying product capability in 2-month increments. You will also take over as the primary point of contact for the PS Partnerships and integrate with the PS Partner RMO (Resource Management Office) on how PS allocates partner work and how effective a partner has been delivering. Within 1 Year: By the end of your first year, you will completely own and executive on all PS Partnerships, to include running QBRs for key PS Partners and bringing in approaches to add value through a partner delivery scale approach, which drive incremental PS One-Time and Recurring Revenue for SailPoint. You will have full PS Partner Lifecycle coordination between the SailPoint Partner team, PS Operations, CSD Training & Enablement and the Geo PS Leaders. Requirements: Must live in the Austin, Texas area 10+ years of people management experience An exceptional mentor and leader with a passion for continuous improvement. 7+ years of professional work experience as part of an enterprise software company, consulting organization, or systems integrator. Strong experience with all phases of Project Management (project planning, resource management, scope, schedule and status, documentation) Excellent communication skills and extensive experience working with clients and partners. Experience and interest in Professional Services management duties (project forecasting and financials, project staffing, working with delivery partners, and tuning project methodologies) Excellent organizational skills Strong ability to multi-task Previous experience working with a SaaS product is a plus. Experience with the following web technologies: XML, SPML/SOAP, Web and Application Servers, HTML. Experience with Databases (Oracle, Sybase, MSSQL, MySQL). Experience with Directories (LDAP, AD). Experience with enterprise systems (SAP, PeopleSoft) Experience with programming languages such as Java, .NET or C++. Familiarity with identity management provisioning systems (Sun, Oracle, IBM, Novell) a strong plus Security software or internal IT audit experience a plus. Experience in a startup company a plus. Education: Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus) Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint. As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD): $144,100 - $242,962.00 Base salaries for employees based in other locations are competitive for the employee’s home location. Benefits Overview 1. Health and wellness coverage: Medical, dental, and vision insurance 2. Disability coverage: Short-term and long-term disability 3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D) 4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children 5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account 6. Financial security: 401(k) Savings and Investment Plan with company matching 7. Time off benefits: Flexible vacation policy 8. Holidays: 8 paid holidays annually 9. Sick leave 10. Parental support: Paid parental leave 11. Employee Assistance Program (EAP) and Care Counselors 12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options 13. Health Savings Account (HSA) with employer contribution SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law. Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint. SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats. The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities. It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986. Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities: Filing a complaint; Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or Exercising any other right protected by section 503, VEVRAA or their implementing regulations. SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business. SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.
