About GoodLeap:GoodLeap is a technology company delivering best-in-class financing and software products for sustainable solutions, from solar panels and batteries to energy-efficient HVAC, heat pumps, roofing, windows, and more. Over 1 million homeowners have benefited from our simple, fast, and frictionless technology that makes the adoption of these products more affordable, accessible, and easier to understand. Thousands of professionals deploying home efficiency and solar solutions rely on GoodLeapâs proprietary, AI-powered applications and developer tools to drive more transparent customer communication, deeper business intelligence, and streamlined payment and operations. Our platform has led to more than $27 billion in financing for sustainable solutions since 2018. GoodLeap is also proud to support our award-winning nonprofit, GivePower, which is building and deploying life-saving water and clean electricity systems, changing the lives of more than 1.6 million people across Africa, Asia, and South America.The Client Support Energy Specialist will provide a direct comprehensive evaluation of the estimated savings that borrowers may receive from the purchase of the solar system. The Client Support Energy Specialist will be responsible for the collection of documents and comparison of borrower historical usage, estimated solar generation, and future benefits of the solar system. The Client Support Energy Specialist will be responsible for assisting the Financial Investigations team is determining the ideal resolution based on the estimated savings or loss of borrowers and the data presented at the time of sale if applicable.\nEssential Job Duties and Responsibilities:Estimate a detailed savings comparison of the benefits or additional costs owe solar system ownership based on borrower loan and utility details.Provide exceptional customer service and support by utilizing strong verbal and written communication skills. Handle Inbound/outbound calls, texts and emails.Present thorough and detailed findings regarding savings to the financial investigations team as well as Client Support leadership.Maintain daily, weekly and monthly metric goals.Develop a comprehensive knowledge of GoodLeap policies and procedures.Required Skills, Knowledge and Abilities:Must demonstrate ability to communicate effectively, both verbal and written, at all levels of the organizationWork independently and collaborativelyEffectively interact with customersExceptionally organized, detail-oriented, and efficientHighly proficient computer skills, including Excel, Microsoft Office, Word, and OutlookDemonstrated ability to meet deadlines, handle and prioritize simultaneous requestsExcellent problem-solving abilitiesAbility to work well under pressure and manage multiple priorities effectively.Flexibility to adapt to changing priorities and business needs.Strong data entry, case management, and documentation skillsTime managementExcellent communication and negotiation skillsMust demonstrate knowledge of solar industry including solar sales practices, proposal/design software, and foundational understanding of residential solar system components\nCompensation: $21 - $24.04/hourAdditional Information Regarding Job Duties and Job Descriptions:Job duties include additional responsibilities as assigned by one's supervisor or other managers related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and other skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.If you are an extraordinary professional who thrives in a collaborative work culture and values a rewarding career, then we want to work with you! Apply today!Please mention the word **PROSPROS** and tag RMjAzLjExMC4yNDIuMzA= when applying to show you read the job post completely (#RMjAzLjExMC4yNDIuMzA=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.