Sr. Support Engineer, EBS

About Rimini Street, Inc. Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® Company, is a proven, trusted global provider of end-to-end, mission-critical enterprise software support, managed services and innovative Agentic AI ERP solutions, and is the leading third-party support provider for Oracle, SAP and VMware software. Our comprehensive portfolio of unified solutions help run, manage, support, customize, configure, connect, protect, monitor, and optimize enterprise application, database and technology software, enabling our clients to achieve better business outcomes, significantly reduce costs and reallocate resources towards strategic projects. The Company has signed thousands of contracts with Fortune Global 100, Fortune 500, midmarket, public sector and government organizations who selected Rimini Street as their trusted, proven mission-critical enterprise software solutions provider and achieved better operational outcomes, realized billions of US dollars in savings and funded AI and other innovation investments. We are actively seeking a Sr. Support Engineer, EBS. This role reports to the Sr. Director, Oracle Delivery and is eligible for remote work from a home office located in the US. Position Summary The role of the Senior EBS Support Engineer is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting multiple EBS modules for our global clients who use both r11i and R12 environments.  The role of the Senior EBS Support Engineer requires expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments. Essential Duties & Responsibilities Collaborate with business stakeholders to gather and analyze requirements related to supply chain planning. Configure and customize Oracle ASCP modules to meet business needs. Lead the design and implementation of Oracle ASCP solutions, including data migration and integration with other systems. Provide support and troubleshooting for Oracle ASCP issues, including resolving system defects and performance tuning. Work closely with cross-functional teams to ensure successful delivery of projects within scope, budget, and timeline. Participate in system testing, including unit testing, integration testing, and user acceptance testing Strong understanding of supply chain management principles and processes. Experience with Oracle ASCP, including configuration, data migration, and troubleshooting. Proficiency in Oracle EBS (E-Business Suite) and its supply chain modules. Excellent communication, interpersonal, and problem-solving skills. Ability to work effectively with both business and technical teams. Experience with at least one full end-to-end Oracle ASCP implementation is often required. Technical Responsibilities Interface Development: Designing and developing interfaces to integrate ASCP with other systems, such as ERP systems, warehouse management systems, and external data sources. Customization and Development: Developing custom components, extensions, or reports to meet specific business needs. Performance Tuning: Optimizing the performance of the ASCP system by tuning parameters, configuring data collections, and optimizing database queries. Desired Skills Minimum of 10+ years of experience as an Oracle ASCP Functional Consultant or in a similar role. In-depth knowledge of Oracle E-Business Suite R12, specifically in ASCP modules. Strong understanding of supply chain planning concepts, including demand planning, inventory optimization, and production scheduling. Experience with Oracle ASCP configuration, including setup of planning parameters, data collection, and reporting. Desired understanding of ASCP integration with Global Order Promising, Order Management and Purchase Order Education Bachelor Degree in Computer Science or related field or equivalent experience Location Remote - US Why Rimini Street? Rimini Street Inc. is an affirmative action-equal opportunity employer and complies with all applicable Federal, State, and Local Laws regarding recruitment and hiring. Qualified applicants are considered for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other category protected by applicable Federal, State, or Local laws. Rimini Street Inc. offers a comprehensive compensation and benefits package to employees. The general salary range for this type of role is 128k - 160k depending on skills and experience. The actual compensation offered will ultimately be based on several factors such as: a candidate's location, and the level of applicable skills and professional experience. Rimini’s target pay for each position is available upon request during the applicant’s Interview process. Benefits for US employees include: Medical, Dental, and Vision insurance Disability insurance Paid Parental Leave 401(k) program Generous Paid time off (PTO) We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you. Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs:  Company We dream big and innovate boldly.   Colleagues We work with extraordinary people who create a culture of mutual respect and collaboration.  Clients We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service.  Community  We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities. Accelerating Company Growth Nasdaq-listed under ticker symbol RMNI since October 2017  Over 6,300+ signed contracts to date, including Fortune 500 and Global 100 companies Over 2,000 team members in 23 countries US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/  Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law.  To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com  Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.