HONK is transforming the towing and roadside assistance industry by turning high-stress automotive moments into seamless, brand-enhancing experiences. With the highest customer satisfaction scores in the industry and a continued commitment to digital innovation and excellence, HONK remains a trusted partner for some of the nationâs largest insurers, fleets, automotive original equipment manufacturers (OEMs), and retailers.We are seeking energetic, service-oriented Customer Service Specialists for multiple shifts in our Call Center Operations team who are interested in full-time, virtual/work-from-home careers. Our Specialists are the face of HONK and are responsible for interacting with our customers on a day-to-day basis. Operations Specialists are required to think on their feet and respond quickly in any given situation. This is a fun, fast-paced environment where proven performers are recognized and rewarded.HONK is a 24x7 environment, and we have several full-time shifts available.\nResponsibilitiesInteract directly with customers via phoneUnderstand the company's scope: value proposition, operational processes, and growth potential. Ability to explain these items appropriately and articulately as neededUtilize the company's proprietary technology to connect members with our nationwide partner networkAnswer calls to assist customers with order fulfillment and service executionAnalyze and interpret customer needs while building rapport to provide immediate assistance through tailored solutionsMaintain high levels of customer satisfaction by making sure all member expectations are exceeded and services are rendered in designated time framesThinking outside of the box to solve all customer issues that may arise through unprecedented customer servicePreferred ExperienceExperience in a customer facing environment resolving issues over the phoneThe ability to quickly, calmly and professionally engage customers to understand their questions/issues and deliver a solution with and experience that surpasses expectationsAble to professionally handle extremely high volume phone calls from customers and partners, and maintain composure under pressureDemonstrated aptitude for problem-solving; ability to determine solutions for customers (consultative sales approach)Fluency in English. Spanish a plusAdditional RequirementsMust provide a secluded, uninterrupted workspace where information will remain confidential and work can be done without environmental distractions (children, appliances, pets, etc)Must have access to a Internet connection with minimum speeds of 5 Mbps download/2.5 Mbps uploadIt is preferable that you have experience working from home and have equipment that supports a work from home environment. \n$14 - $16 an hour\nAt HONK, we're a community of diverse and passionate individuals who believe in the power of remote work and the strength of inclusivity. As a remote-first company, we embrace the boundless possibilities of collaboration and flexibility, allowing our team members to thrive from anywhere in the US.HONK is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions at HONK are based on merit, qualifications, and business needs without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic as outlined by law.Please mention the word **MOTIVATED** and tag RMjAzLjE5Mi4yMjcuMjc= when applying to show you read the job post completely (#RMjAzLjE5Mi4yMjcuMjc=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.