JOB DESCRIPTION
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
Looking for a company that inspires passion, courage, and creativity—where you can help shape the future of global commerce? At eBay, you’ll work on technology that impacts how millions of people buy, sell, connect, and share around the world.
We’re a purpose-driven, inclusive community committed to innovation and empowering small businesses globally.
Join the Customer Support Technology team building the backend systems that power eBay’s global customer service experience. You will design and implement scalable APIs, contribute to workflow frameworks and automation services, and set a higher standard on reliability, performance, and observability across a 20‑year codebase that continues to evolve.
This is an IC role with a strong hands‑on focus—expect to spend ~75% of your time designing and coding, with the remainder on reviews, tooling, and cross‑team collaboration. You’ll own components end‑to‑end, write high‑quality tests, and partner closely with product, SRE, and analytics to improve agent productivity and customer outcomes.
Must‑Have
BS/MS in CS, EE, or related field (or equivalent practical experience).
8+ years of backend engineering experience (Java preferred) building distributed services and public/internal APIs.
Proficiency in Java (11+), Spring Boot, and REST API design; familiarity with SOAP and GraphQL a plus.
Messaging & stream processing concepts (e.g., Kafka, Flink or equivalents).
Datastores: Oracle and at least one NoSQL system; strong SQL fundamentals.
Agile & DevOps: CI/CD (Jenkins/GitHub Actions), containers (Docker/Kubernetes), IaC basics, monitoring/alerting.
Quality discipline: unit/integration tests (JUnit/TestNG), code coverage, code reviews, and clean code practices.
Ability to translate requirements into clean, efficient, extensible, maintainable code; solid debugging/problem‑solving.
We value engineers who think in systems, communicate clearly, and ship pragmatically.
Additionally:
Working knowledge of modern frontend technologies (e.g., JavaScript/TypeScript, React or Angular) sufficient to contribute to UI components and integrations when needed
Preferred
Experience with customer‑support–adjacent systems (case/contact management, workflow orchestration, SaaS integrations).
Familiarity with AI‑assisted development and automation (agent assist, summarization, test generation).
Exposure to observability stacks (Prometheus/Grafana/Splunk), OAuth2/OIDC security, and zero‑downtime releases.
What You’ll Do
Design, build, and evolve backend APIs and services for agent tools, workflow engines, and automation platforms.
Write well‑tested code; define observability (metrics/logs/traces) and contribute to SLOs with SRE.
Profile and improve latency, throughput, and reliability; assist with on‑call rotations (follow‑the‑sun).
Review PRs, author design docs/RFCs, and partner with product to translate functional requirements.
Triage and reduce tech debt, participate in post‑incident reviews, and drive preventative fixes.
Mentor juniors or led a small workstream as a tech lead within a squad.
Here at eBay, we love creating opportunities for others by connecting people from widely diverse backgrounds, perspectives, and geographies. So, being diverse and inclusive isn’t just something we strive for, it is who we are, and part of what we do each and every single day. We want to ensure that as an employee, you feel eBay is a place where, no matter who you are, you feel safe, included, and that you have the opportunity to bring your unique self to work. To learn about eBay’s Diversity & Inclusion click here: https://www.ebayinc.com/our-company/diversity-inclusion/.
Additional Details
eBay is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@ebay.com. We will make every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBay's commitment to ensuring digital accessibility for people with disabilities.
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