BridgePhase is a software engineering company focused on designing, building, securing, and operating cutting-edge software solutions that drive mission success and operational excellence for Federal Government organizations. Our mission is to empower our clients and employees to realize their potential, achieve amazing results, and advance the mission of our Federal Government. We do this by providing an environment that fosters growth, innovation, collaboration, and delivery excellence needed to achieve successful and lasting IT modernization. With BridgePhase, federal agencies gain a trusted partner dedicated to delivering high-performing solutions that advance the nation’s most critical objectives. BridgePhase is seeking an Infrastructure Operations Engineer to join our team supporting the Department of Homeland Security (DHS). This role provides Tier 3 operational support across both AWS cloud infrastructure and an enterprise Drupal-based information sharing platform, combining deep infrastructure operations expertise with hands-on application and platform troubleshooting. The ideal candidate thrives in production environments, excels at incident response, and partners closely with development, DevSecOps, and security teams to maintain system stability, performance, and compliance. This is a remote position. In this position, you can expect to:Provide Tier 3 support for complex infrastructure and application-related incidentsMonitor system health, performance metrics, application logs, and infrastructure telemetryTroubleshoot and resolve production issues across AWS infrastructure and Drupal-based platformsSupport AWS cloud services including compute, storage, networking, and security componentsInvestigate and diagnose performance bottlenecks, resource constraints, and configuration issuesSupport CI/CD pipeline operations and troubleshoot deployment or release failuresPerform root cause analysis for recurring incidents and implement preventive measuresCoordinate incident response and resolution with development, DevSecOps, security, and infrastructure teamsExecute routine maintenance tasks including patching, scaling, backups, and system updatesSupport deployment activities and release verification in production environmentsManage user support tickets and ensure timely resolution within SLA requirementsMaintain and update technical documentation for operational procedures and known issuesImplement and maintain monitoring alerts, logging, and automated health checksSupport disaster recovery testing and business continuity planningEnsure compliance with federal security requirements and audit controlsInterface with federal stakeholders on operational status, issue escalation, and resolutionCollaborate with AWS support and third-party vendors for escalated technical issuesAs with any technical environment, the exact role responsibilities will evolve with the changing needs of our client. We are seeking versatile candidates who thrive on new challenges and can readily adapt to additional responsibilities beyond those listed above. Preferred Experience and Qualifications:At least 8 years of total professional experience with 5+ years in infrastructure operations, cloud engineering, or production support rolesPrior or current experience supporting government programs (GovCon experience required)Strong technical knowledge and expertise in:AWS core services (EC2, S3, RDS, VPC, ELB/ALB, CloudFront, Route53)Cloud security services (IAM, Security Groups, KMS, CloudTrail, GuardDuty)Infrastructure monitoring and observability (CloudWatch, Datadog, New Relic, or similar)Infrastructure as Code (Terraform, CloudFormation, Ansible)CI/CD pipeline operations (Jenkins, GitLab CI, AWS CodePipeline)Linux/Unix system administration and command-line toolsNetworking concepts (VPCs, subnets, routing, VPNs, DNS)Log aggregation and analysis (CloudWatch Logs, ELK stack, Splunk)Container technologies (Docker, ECS, EKS, Kubernetes)Demonstrated ability to:Production incident management and escalationTroubleshoot complex issues under pressure in live environmentsPerform root cause analysis and implement long-term fixesSupport security incident response and vulnerability remediationExecute change management and configuration controlMaintain clear, accurate technical documentationWork within ITIL or similar service management frameworksWorking knowledge and familiarity with:Federal security and compliance requirements (FedRAMP, FISMA, NIST)DevSecOps practices and automation toolingBackup, recovery, and disaster recovery proceduresWeb application architecture and performance optimizationDatabase operations, backup/restore, and performance tuningAgile development and operations methodologiesSLA management, KPIs, and operational reportingNice to Have (Strong Plus):Hands-on Drupal experience, including operational support, troubleshooting, or performance optimization AWS infrastructure engineering experience beyond operations (design, modernization, or large-scale cloud migrations) Experience supporting enterprise-scale or mission-critical information sharing platforms AWS certifications (Solutions Architect, SysOps Administrator, Security Specialty)While we've outlined our ideal candidate, we recognize that talent comes in many forms. If you don't check every box but possess a strong design aptitude, a passion for creating exceptional user experiences, and a drive to learn and grow, we strongly encourage you to apply. We value designers who demonstrate curiosity, adaptability, and a solid foundation in user-centered design principles. If you're excited about the challenge of enhancing digital experiences for government agencies and are willing to dive into new technologies and methodologies, we want to hear from you. Our team thrives on diverse perspectives and experiences. About Our Company: At BridgePhase, our values shape our culture and guide our actions. We act with integrity, honesty, and respect—earning trust and fostering collective success. We are critical thinkers and problem solvers, driving innovation and positive disruption to solve hard challenges at speed and scale. Our work is characterized by courage, compassion, commitment, and teamwork. We apply disciplined engineering principles and a proven agile approach to deliver flexible, simplified, durable, and high-performing solutions with lasting impact. Additionally, we invest in our communities through strategic charitable initiatives, empowering our employees to make meaningful contributions to causes they are passionate about. Our Benefits: We pride ourselves on providing top-tier benefits that rival those found in larger organizations. Some of the perks our team enjoys include:Competitive compensation that reflects your skills and impactMultiple bonus programs rewarding performance, company growth, and employee referralsFlexible PTO with 20 days to use when you need themAll federal holidays paid to help you truly rechargePaid sick leave because health always comes first100% paid parental leave401(k) with 6% match and no vesting periodTop-tier medical, dental, and vision plans with low out-of-pocket costsShort- and long-term disability and life insurance includedPet insurance to support your four-legged familyAnnual professional development budget for training, certifications, and conferencesTwo paid community service days for causes that matter to youSocial pod budget to connect with teammates wherever you live