Director of Marketing & Commercial Operations

Director of Marketing & Commercial Operations Eating Europe · Remote (Europe, CET ± 1) · Full-Time The Role This is a newly created C-Suite position reporting directly to our CEO. You'll be Eating Europe's most senior commercial leader — unifying Sales and Marketing into a single, revenue-focused operation for the first time, and building the strategy, team structure, and processes that allow us to scale with real ambition. You'll own everything from brand strategy and digital marketing to B2B sales performance and OTA distribution. You'll lead a talented team of six, manage our external agency relationships (SEO, PPC, affiliates), and be the clear commercial voice at the senior leadership table. This isn't a role for someone who wants a tidy brief and a settled team. It's for someone who thrives on building — who sees a fast-moving, startup-spirited business and thinks: I know exactly what to do here, and how to bring people along with me. What You'll Own •       Commercial strategy across B2B (Sales & Partnerships) and B2C (Marketing) — setting aligned OKRs and driving revenue growth •       Brand strategy — creating Eating Europe's brand vision and guiding principles •       Digital marketing — SEO, PPC, email, social, influencer, and website performance •       Agency management — SEO agency (content and strategy), PPC agency, affiliates, web development •       Revenue reporting and a centralised commercial dashboard for the CEO and senior team •       CAC optimisation and marketing budget ownership •       OTA and distribution channel strategy across Viator, GetYourGuide, and beyond •       Process and structure — building clear workflows, accountabilities, and cross-team coordination so a previously siloed Sales and Marketing team operates as one cohesive, high-performing unit •       A team: Sales Director, OTA Manager, Partnerships Coordinator, Marketing Manager (Content & Social), CRM & Campaigns Specialist, Marketing Coordinator, and small team of Content Creators What We're Looking For •       A senior marketing leader first — someone with deep digital marketing expertise who also understands commercial operations and revenue •       8+ years in a senior commercial or marketing leadership role, with P&L or budget ownership •       Proven track record of brand strategy — you've defined or significantly evolved a consumer brand before •       A natural coach who invests in the people around them — spotting development needs, creating space to grow, and actively raising the capability of the team •       Strong people manager — you build teams, not just manage individuals •       Comfortable running external agency relationships and holding them to real accountability •       Data-literate and analytically sharp — you build dashboards, not just read them •       A leader who gives autonomy and builds genuine trust — not a micromanager, not a blame-thrower; someone whose team wants to run through walls for them •       Europe-based, within CET ± 1 time zone •       A genuine love of food, travel, cultures, and the kind of business that brings people joy What We're Not Looking For •       A pure strategist who doesn't engage with the detail •       Someone who needs a settled, fully-structured environment to operate in •       A corporate operator — our culture is warm, informal, and deeply human The Package Competitive salary commensurate with experience and location. Remote-first with flexibility. Annual team retreat. A product you'll enjoy and actually be proud of. Eating Europe is committed to building a diverse, inclusive team that reflects the richness of the cities we work in. We welcome applications from candidates of all backgrounds, nationalities, and identities.