inyad is looking for a Customer Support Specialist to increase our brand and product's visibility, through building relationships and communicating with potential customers using popular social media platforms.
Answering customer questions as they come through email, chat, or phone (facebook messager, WhatsApp, etc.)
Answering comments on social media and responding to inquiries by connecting with internal teams
Spending time out of the queue to create new ways to excite and engage our customers, for instance: branching documentation, interactive email signatures, or proactive email campaigns.
Maitaining documentation related to customer support
Strong ability to work individually as well as part of a team.
Good written and oral communication skills (Classical Arabic, French and English)
Extremely rigorous, punctual and well organized