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For more information, visit WPP.com.
Why we're hiring:
The Programme Supervisor leads and oversees the successful maintenance, and continuous optimisation of WPP’s Commercial Card programme administration processes. This pivotal role is responsible for ensuring accurate setup, compliant administration, effective cardholder support, and robust operational governance across regions and local entities, often through the supervision and development of a team of Programme Administrators.
The Supervisor acts as the primary escalation point and strategic coordination lead between WPP Shared Services, local finance teams, cardholders, Onboarding, Service teams, and Programme Managers. This role combines strategic oversight, advanced operational execution, process development and enforcement, comprehensive user support, and sophisticated system administration.
What you'll be doing:
Key Responsibilities
Lead and oversee the maintenance of cardholder accounts, corporate billing accounts, and programme hierarchies, ensuring data integrity and adherence to global policies.
Manage and review the monitoring of centrally billed payment processes, ensuring timely settlement, proactive issue identification, and resolution.
Supervise the administration of complex account updates (e.g., bulk name changes, significant company structure changes, large-scale hierarchical moves) and ensure operational efficiency.
Serve as an escalation point for complex guidance on applications, card issuance criteria, credit limits, and transaction limits, ensuring consistent application of policies and risk mitigation.
Develop and implement strategies to monitor, report, and remediate systemic cardholder delinquency issues, collaborating with relevant stakeholders.
Lead and project manage rollouts of new divisions, sites, billing accounts, and significant programme expansions, coordinating efforts across multiple internal and external teams.
Design, deliver, and oversee comprehensive training programs for cardholders and Programme Administrators, fostering continuous improvement and knowledge transfer across the team.
Mentor and develop a team of Programme Administrators, fostering a culture of high performance, continuous learning, and professional growth.
Identify, propose, and implement process improvements to enhance efficiency, accuracy, compliance, and cost-effectiveness within the programme.
Manage strategic stakeholder relationships with and internal WPP teams, representing the programme in cross-functional meetings and initiatives.
What you'll need:
Skills & Competencies
Need minimum 8+ years of experience into Corporate / Commercial Card administration (including team handling)
Technical Skills
Expert-level understanding of commercial card processes (T&E, CTA, P Card), including market best practices, regulatory requirements, and industry trends.
Advanced proficiency with Card administration, comprehensive reporting, complex applications, and strategic programme maintenance and optimization.
Deep knowledge of WPP hierarchy setup, MCC controls, advanced card issuance policies, and intricate billing structures, with the ability to interpret and apply these to complex scenarios and guide others.
Proven ability to manage and ensure data accuracy across multiple integrated systems, driving robust data governance and reporting.
Experience with data analysis tools (e.g., advanced Excel, Power BI) for reporting, trend analysis, and performance monitoring.
Behavioural Competencies
Exceptional attention to detail with a strong focus on quality assurance, process integrity, and audit readiness.
Excellent communication and presentation skills, capable of influencing diverse stakeholders, negotiating solutions, and delivering clear, concise information to senior management.
Advanced stakeholder management and negotiation skills, fostering strong, collaborative relationships with internal and external partners.
Proven ability to lead and champion change initiatives, guiding teams through process transitions effectively and promoting adoption.
Strategic problem-solver and critical thinker, capable of resolving complex operational and systemic issues, identifying root causes, and implementing sustainable solutions.
Strong leadership and team development skills, including mentoring, coaching, performance management, and conflict resolution.
Robust project management capabilities for programme enhancements, system integrations, and large-scale rollouts.
Governance & Compliance
Comprehensive understanding of KYC, complex credit structures, and contracting processes, with the ability to ensure compliance and mitigate operational and financial risks.
In-depth knowledge and application of internal cardholder policies, regulatory requirements, and audit standards, leading compliance efforts for the programme.
Experience in developing, implementing, and monitoring governance frameworks and controls to ensure program integrity.
Who you are:
You're open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working.
You're optimistic: We believe in the power of creativity, technology and talent to create brighter futures or our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected.
You're extraordinary: we are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day.
What we'll give you:
Passionate, inspired people – We aim to create a culture in which people can do extraordinary work.
Scale and opportunity – We offer the opportunity to create, influence and complete projects at a scale that is unparalleled in the industry.
Challenging and stimulating work – Unique work and the opportunity to join a group of creative problem solvers. Are you up for the challenge?
#LI-Hybrid
We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.
WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
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