Customer Solutions Engineer at FORT Robotics
The Customer Solutions Engineer is a customer-facing technical role responsible for enabling the successful integration of FORT products into customer robotic systems and platforms. This engineer will serve as FORT's primary technical presence at customer sites, guiding integration design, resolving implementation challenges, and ensuring customers achieve full functional and safety compliance with FORT's control systems.
This is a high-impact, high-visibility position that requires strong technical depth, effective interpersonal communication, and the ability to operate independently in fast-paced industrial environments.
Key Responsibilities
Travel to customer sites (up to 25%) to support integration of FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms
Conduct integration design reviews, site assessments, and technical walkthroughs with customer engineering teams.
Advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration.
Apply functional safety principles to validate safety-rated system designs
Deliver remote integration support as needed to FORT customers.
Produce field reports, integration guides, and configuration documentation for internal and customer use.
Required Qualifications
Bachelor's degree in Electrical Engineering, Mechanical Engineering, Robotics, or related field
3+ years in systems engineering, field applications, or technical integration in robotics or industrial automation
Hands-on experience with CAN bus protocols and API integration in industrial contexts
Working knowledge of electrical systems, control schematics, and functional safety standards
Ability to travel up to 25%, including occasional international travel
Preferred Qualifications
Experience integrating wireless control or E-Stop systems into mobile robotics platforms
Familiarity with ROS, PLC-based systems, or industrial protocols (EtherNet/IP, Modbus)