ABOUT THE ROLE We’re looking for a Director of Engineering to lead our Member Ops technology teams. This group is at the heart of how we serve our members – building the systems that power Tide’s support, risk, and back-office operations. From case management platforms to AI-driven automation, your teams will make sure our members get seamless, fast, and reliable support whenever they need us. This is a role for someone who loves scaling technology and people. You’ll partner with Product, Risk, and Operations leaders to shape the future of our Ops platforms and take our member experience to the next level. As a Director of Engineering at Tide you’ll be: Owning the technology strategy and roadmap for Member Ops systems (support platforms, case management, AI workflows, fraud tooling, and automation). Leading and growing multiple engineering squads – building an inclusive, high-performance culture. Partnering with Product, Data, Risk, and Ops to deliver tools that improve both member and agent experience. Driving reliability, scalability, and security across all Ops systems. Championing automation, data-driven decision making, and AI/ML opportunities to reduce operational cost and friction. Coaching and mentoring senior engineers and managers to become future leaders. WHAT WE ARE LOOKING FOR 15+ years of engineering experience with 5+ years in leadership roles (Senior Manager/Director level). A track record of building large-scale distributed systems or workflow/operations platforms in fintech, SaaS, or high-scale consumer products. Experience with support platforms, back-office systems, or risk/compliance tooling (bonus points for KYC/AML/fraud systems). The ability to set long-term tech direction while staying close to the details when needed. Excellent people leadership skills – you know how to grow and inspire teams. Solid technical foundations: cloud-native architectures, microservices, event-driven systems, and data platforms (AWS or GCP). A love for automation and, ideally, some exposure to AI/ML in support or risk domains. WHAT YOU’LL GET IN RETURN Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get: Competitive salary Self & Family Health Insurance Term & Life Insurance OPD Benefits Mental wellbeing through Plumm Learning & Development Budget WFH Setup allowance 25 Annual leaves Family & Friendly Leaves TIDEAN WAYS OF WORKING At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. #LI-MK1 TIDE IS A PLACE FOR EVERYONE At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity or differently-abled status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard. At Tide, we thrive on diversity, embracing various backgrounds and experiences. We welcome all individuals regardless of ethnicity, religion, sexual orientation, gender identity, or disability. Our inclusive culture is key to our success, helping us build products that meet our members' diverse needs. We are One Team, committed to transparency and ensuring everyone’s voice is heard. Disclaimer It has come to our attention that individuals or agencies are falsely claiming to represent Tide and are reaching out to candidates regarding job opportunities. Please be aware that: Tide does not charge any fees at any stage of the recruitment process. All official Tide job opportunities are listed exclusively on our Careers Page and applications should be submitted through this channel. Communication from Tide will only come from an official @tide.co email address. Tide does not work with agencies or recruiters without prior formal engagement, and we do not authorize third parties to make job offers on our behalf. If you are contacted by anyone misrepresenting Tide or requesting payment, please treat it as fraudulent and report it to us immediately at talent@tide.co Your safety and trust are important to us, and we are committed to ensuring a fair and transparent recruitment process. You personal data will be processed by Tide for recruitment purposes and in accordance with Tide's Recruitment Privacy Notice.