Product Analyst - Back Office

Job description What are we building?  Hard Rock Digital is on a mission to become the premier destination for online sportsbook, gaming, and social gaming. We’re building products for millions of users with integrity, innovation, and a deep respect for the regulatory frameworks that govern our industry. Rooted in the legacy of Hard Rock and the Seminole Tribe of Florida, our brand is synonymous with excellence in entertainment, gaming, and hospitality, and we’re bringing that same standard to the digital space. Ready to join a team built for growth and impact? What’s the position? We are seeking a motivated, detail-oriented Product Analyst to support the development of our internal admin tools and frameworks. In this role, you will work closely with product managers, engineers, and operational stakeholders to improve the tools that power our business behind the scenes. This is an excellent opportunity for someone looking to develop strong product fundamentals while contributing to critical internal systems that directly impact daily operations. Key Responsibilities: Assist product leaders in developing and executing the product roadmap by supporting research, requirements gathering, documentation, and backlog grooming Help refine and document requirements to support the development of internal tools Gather feedback from teams to understand operational pain points and feature needs Collaborate closely with engineering, design, and QA teams throughout feature development and testing Support product-related questions and issues by working with operations, support, and technical teams to investigate and resolve problems Assist in tracking basic KPIs related to tool performance, adoption, and operational efficiency Support internal stakeholder communication by documenting requirements, updates, and key decisions Apply agile development practices in a fast-paced, iterative environment Leverage a startup mindset by taking ownership of your work and driving toward high-quality outcomes Job requirements What are we looking for? We are looking for a motivated, analytical problem-solver who is eager to learn and contribute to the development and improvement of internal operational tools. The ideal candidate is detail-oriented, comfortable getting into the weeds, and naturally curious about how systems actually work. This is not an engineering role, but you should be comfortable investigating issues independently. This includes opening browser developer tools, examining data flows, reviewing configurations when appropriate, and tracing problems to their root cause rather than stopping at surface-level explanations. You take ownership of problems, ask the right questions, and do not move on until you understand why something behaves the way it does. You are driven by improving internal workflows and enabling teams to work more effectively. You bring a hands-on, investigative mindset to every initiative, with a focus on delivering reliable, well-understood solutions that meaningfully support the business. The ideal candidate will have: A basic understanding of product development processes and methodologies A strong interest in process automation and workflow optimization Comfort working with data and internal tools such as dashboards, admin interfaces, spreadsheets, or basic queries A passion for learning and an eagerness to contribute in a fast-paced environment Strong written and verbal communication skills for collaborating across teams Excellent teamwork skills, including the ability to work across multiple time zones Basic analytical skills to track tool performance and identify areas for improvement A bias toward action, with the ability to move work forward without waiting for perfect direction What’s in it for you? We offer our employees more than just competitive compensation. Our team benefits include: Competitive pay and benefits Flexible vacation allowance Flexible work from home or office hours Startup culture backed by a secure, global brand  Opportunity to build products enjoyed by millions as part of a passionate team Roster of Uniques We care deeply about every interaction our customers have with us, and trust and empower our staff to own and drive their experience. Our vision for our business and customers is built on fostering a diverse and inclusive work environment where regardless of background or beliefs you feel able to be authentic and bring all your talent into play. We want to celebrate you being you (we are an equal opportunity employer). All done! Your application has been successfully submitted! Other jobs