IT Support Specialist IT Haifa Full-time Description Regulus is an agile defense-tech startup tackling the most complex challenges in counter-drone and uncrewed defense. With hundreds of combat-proven systems deployed by the IDF and global partners, we are now engineering the next generation of C-UxS (Counter-Uncrewed Systems). We leverage advanced electronic warfare and kinetic measures to detect and neutralize hostile threats. If you want to push technological boundaries while safeguarding Israel and our allies, join us at this pivotal stage of our growth. This is a unique opportunity to join a company at a pivotal growth stage and help shape its products, culture, and future. We are looking for a IT Support Specialist. This is a ground-floor opportunity to join a lean IT function and grow alongside it. You will be the go-to person for day-to-day IT operations and helpdesk support, working directly under the CISO/Head of IT. You won't just close tickets — you'll help build and mature the systems, documentation, and processes that underpin a security-conscious engineering organization. Key Responsibilities Serve as the first point of contact for IT support requests via ticketing system, F2F, and phone (hardware, software, connectivity, accounts) Triage, prioritize, and resolve issues for Windows end-users Escalate complex or security-related issues to the CISO with full context and initial findings Execute end-to-end onboarding/offboarding: account provisioning, device setup, and access management across M365, Entra ID, and SaaS platforms Maintain and improve onboarding runbooks, SOPs, checklists, and knowledge base articles Manage and deploy Windows and Ubuntu devices via Microsoft Intune (MDM/MAM); apply OS patches, enforce baselines, and support endpoint hardening Administer Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive); manage licenses, groups, and conditional access in Entra ID; maintain SaaS license inventory and support access reviews Support hardware procurement, asset tracking, lifecycle management, and maintain accurate IT asset/configuration records Requirements 2-4 years hands-on IT support / helpdesk experience Strong troubleshooting methodology Solid foundation in Windows 10/11 administration Familiarity with Microsoft 365 and Entra ID & Intune Professional written communication in English and Hebrew Experience with Microsoft Intune (MDM/MAM) - Advantage Basic networking knowledge (VLANs, DNS, DHCP, VPN)- Advantage Any Microsoft certifications (MCSA, MCSE, Helpdesk, Technician PC)- Advantage Scripting basics: PowerShell, Bash, or Python- Advantage