Technical Account Manager at Sully.ai
About Us
At Sully.ai, We’re Building the Most Impactful Healthcare Company on Earth
We believe that access to a great doctor is a basic human right. Today, that’s not a reality. Delays, misdiagnoses, administrative chaos, and burnout plague the system.
Our Mission: One Human, One Doctor. We build AI teammates that augment clinicians — scribes, nurses, receptionists, translators — all powered by our own world-class models and deployed in real-world care.
Our Traction
450+ organizations signed 16 months
AI agents cut admin by ~2.8 hours daily and reduce onboarding 85%.
5M+ Clinical Tasks completed to date, serving 36+ specialties.
Raised $25M from YC, Eric Yuan, Amity, Semper Virens
Patented AI architecture (MedCon-1) outperforms GPT-4.5, Gemini, Claude on clinical reasoning tasks
Sully requires A-players capable of 4 months = 1 year output.
What You'll Do
This role is responsible for designing, delivering, and maintaining high-quality AI-powered clinical note templates for healthcare organizations. The individual will work directly with client stakeholders to understand documentation needs, translate them into structured LLM-driven templates, and ensure outputs are clinically accurate, reliable, and production-ready. Success in this role requires extreme attention to detail and a true ownership mindset in making our clients successful.
Key Responsibilities
Template Design & Delivery (~60%)
Participate in client onboarding, discovery, and feedback calls to understand clinical documentation requirements across specialties
Design and build AI-powered clinical note templates using tools such as Claude and OpenAI
Test templates against real-world transcripts and encounters to validate structure, accuracy, and completeness
Thoroughly QA the medical note outputs to make sure they align with expectations, ensuring no bugs or issues make it to production.
Deliver templates to clients for review and iterate based on clinician feedback until they meet clinical and operational standards
Manage multiple template projects concurrently across different clients and medical specialties
EHR Integration & Troubleshooting (≈30%)
Structure clinical note output for export into Electronic Health Record systems including athenaOne, Epic, AdvancedMD and more
Map template fields to EHR-specific schemas and workflows
Investigate and debug synchronization failures to understand why encounters succeed or fail
Partner with engineering, integration vendors, and client IT teams to resolve technical issues
Conduct trial-and-error testing to stabilize integrations prior to go-live and during early rollout
Account Management & Delivery (≈10%)
Maintain internal project trackers and implementation documentation
Coordinate timelines, expectations, and deliverables with client stakeholders
Own escalations related to note quality, template behavior, or EHR integration issues
Act as a trusted technical point of contact for assigned accounts
What you Must Bring
4+ years of experience in a technical customer-facing role (Technical Account Manager, Solutions Engineer, Implementation Specialist, or similar)
Hands-on experience with LLMs (Claude, OpenAI, GPT-4+)
Ability to design structured prompts and templates while controlling output consistency, formatting, and edge cases
Ability to logically reason about clinical completeness, accuracy, and compliance
Comfort working with structured data (JSON, schemas, mappings)
Technical literacy with APIs, browser developer tools, and basic scripting
Client-facing experience, with the ability to clearly explain technical issues to non-technical stakeholders
Willingness to travel up to 10%
Preferred
Familiarity with clinical workflows and EMR/EHR systems.
Experience prompting, testing, and iterating on LLM prompts to achieve compliant results
Prior experience in a healthcare technology or AI-driven product environment
Who Thrives Here
Entrepreneurial to your core: You think in outcomes, thrive in chaos, and take ownership without limits
Mission-obsessed: You’re here to save lives, not just ship features — patients and doctors are your why.
Impact-driven & fast-moving: You sprint toward hard problems and ship with sharp judgment.
Elite teammate: You raise the bar through high standards, direct feedback, and craft excellence.
Why Join Sully.ai?
🔥 Revolutionizing the antiquated $800B+ Healthcare market
🧠 50%+ of us are ex-founders. We hire A-players, not passengers
⚡️ Speed matters - we operate with urgency, autonomy, and ownership
🧪 You’ll work on real, first-of-their-kind problems at the edge of AI and medicine
❤️ Your work helps doctors reclaim their time - and patients get better, faster care
Sully.ai is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Sully.ai prohibits any form of workplace harassment.