Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.
We are seeking a highly skilled and experienced Senior Workflow Automation Developer with tangible AI development experience to lead the design, development, and optimization of scalable, automated business workflows and orchestration solutions. This role requires deep technical expertise in workflow automation platforms, system integrations, and modern automation architecture, along with solid agile development practices.
The ideal candidate will be a hands-on leader who can leverage AI tools and methodologies to enhance automation efficiency, decision-making, and operational outcomes. You will mentor teams, drive automation standards, and deliver high-quality workflow solutions that meet complex business needs. In this position, you will be responsible for developing and supporting workflow-based business solutions that enable multiple strategic programs.
Primary Responsibilities:
Lead the design and architecture of workflow automation solutions using orchestration, event-driven, and integration-based patterns
Develop and maintain automated workflows using workflow engines, automation platforms, scripting languages, and REST-based integrations
Implement and manage integrations across systems, applications, APIs, and data sources
Apply AI techniques (e.g., NLP, intelligent document processing, decision automation) to enhance and optimize workflows
Conduct code and design reviews to ensure automation reliability, scalability, and maintainability
Mentor junior engineers and promote best practices in automation design, testing, and deployment
Automate deployment, testing, and monitoring of workflows using CI/CD and DevOps practices
Monitor workflow health, queues, and execution metrics to proactively identify and resolve issues
Implement security controls, access management, and compliance standards within automated processes
Collaborate with product owners, business stakeholders, and cross-functional teams to translate business requirements into automated solutions
Participate in sprint planning, backlog grooming, and agile ceremonies
Develop innovative automation approaches aligned with emerging industry and technological trends
Translate complex technical concepts into clear, consumable guidance for diverse audiences
Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
Required Qualifications:
Bachelor's degree or equivalent, or a secondary education qualification with 10+ years of relevant professional experience
10+ years of full Software Development Life Cycle (SDLC) experience
10+ years of experience designing and implementing workflow automation or orchestration solutions
7+ years of REST API development and system integration
5+ years of database experience (MS SQL, Postgress & Snowflake)
Experience with scripting or development languages such as JavaScript, C#, Python, PowerShell or similar
Solid experience with workflow engines, automation frameworks, or orchestration platforms
Working knowledge of cloud platforms (Azure, AWS, or GCP) as they relate to workflow automation and integrations
AI & Automation Skills
Proven ability to apply NLP, Intelligent Document Processing, and Retrieval-Augmented Generation (RAG) techniques within automated workflows
Proven ability to integrate AI/ML models into workflow automation platforms and decision pipelines
Proven ability to leverage AI-enabled automation tools to improve efficiency, accuracy, and scalability
Preferred Qualifications:
Experience with vRealize workflow orchestration or process automation platforms
Experience with CI/CD pipelines, automation testing, and deployment tooling
Experience working in a virtual or distributed team environment
Familiarity with event-driven architectures and messaging systems
Exposure to DevOps and monitoring tools used for workflow reliability and observability
Soft Skills
Forward-leaning strategic thinker with an automation-first mindset
Innovative and continuously improving approach to automation design
Engineer/SRE mindset focused on reliability and resilience
Challenges the status quo and drives simplification through automation
Serves as a key technical resource for complex automation issues
Solid problem-solving, troubleshooting, and analytical skills
Effective written, verbal, and presentation communication skills
Continuous learner with a passion for emerging automation and AI technologies
Join the Enterprise Technology Infrastructure Platform Services ( ETIPS ) team, driving innovation and reliability across core systems.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.