For over 20 years, Smartsheet has helped people and teams achieveâwell, anything. From seamless work management to smart, scalable solutions, we've always worked with flow. We're building tools that empower teams to automate the manual, uncover insights, and scale smarter. But more than that, we're creating spaceâ space to think big, take action, and unlock the kind of work that truly matters. Because when challenge meets purpose, and passion turns into progress, that's magic at work, and it's what we show up for everyday.
The Senior Director, Field Engineering leads the team responsible for translating Smartsheet's platform capabilities into real outcomes for enterprise customers. This role owns the full technical engagement lifecycle for strategic accounts, from pre-sales architecture and technical discovery through integration delivery, deployment, and handoff to customer success.
This is not a sales support role. It is an engineering leadership role with deep customer accountability. The team embeds with enterprise accounts, builds production-grade integrations, and creates the documentation and systems that customers can run independently long after the engagement ends. Every engagement should make the next one faster and the broader solutions organization smarter.
The right candidate is equally comfortable designing a multi-system integration architecture and presenting a technical roadmap to a CIO. They build playbooks, develop people, and close the loop between what happens in the field and how the platform evolves.
What You Will Do
Customer Engagements
Own the end-to-end technical engagement lifecycle for strategic accounts, including pre-sales architecture, technical discovery, integration design, deployment, and handoPlease mention the word **AMICABLY** and tag RMjAzLjExMC4yNDcuNTM= when applying to show you read the job post completely (#RMjAzLjExMC4yNDcuNTM=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.