About UsQualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. Trusted by biopharma, medtech, and diagnostics companies worldwide, Qualio eliminates fragmented systems that create audit delays and compliance blind spots. Our platform enables audit readiness in weeks through multi-standard automated gap analysis and evidence reuse across ISO and FDA requirements. Qualio is ISO 27001, ISO 9001, and ISO 27701 certified, reflecting our commitment to security, quality, and privacy.The Qualio team is all-remote, and currently distributed across North America, Europe and Australia.What’s the opportunity?You will work with our customers to uncover and understand their goals, align on business objectives, and be responsible for implementing account plans to grow and secure your portfolio. You will wear numerous hats daily while prioritizing the retention and expansion of our customers to ensure mutual success.Your day-to-day is a mix of proactive and reactive work. The proactive work includes running customer meetings, handling renewals, up-sells, and some project management. The reactive will consist of support and general account management duties.What will I be doing?Maintain a revenue base by managing retaining and expanding a book of businessBuild strong, multi-threaded relationships with your assigned customer portfolio and support them as their the key contact and advocate Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usageCollaborate with Product, Marketing, and Sales teams to advocate for your customers and proactively find ways to grow our customer baseWhat skills do I need?5+ years of Customer Success in a B2B SaaS companyProven expertise in driving account expansion in large accountsExperience in building multi-threaded relationships in assigned customer accountsDemonstrated experience as a trusted advisor to customersGreat communication skills across multiple mediums (video conference, phone, email)Experience in customer success planningExperience with Salesforce.com, CSP (Customer Success Platform), GSuite (or similar softwares)Exceptional organizational and time management skillsThe ability to thrive in a remote, fast-paced environmentBenefits Competitive salaryMatching 401kMedical, Dental, and Vision BenefitsDependent & Health FSA, Short/Long Term Disability, Basic & Voluntary Life InsuranceUnlimited PTO policyCompany allowance for home office supplies12 weeks paid parental leaveOpportunity to make a difference through helping life-saving products get to marketA note to candidates:Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every single one of the qualifications as described in a job description. We are committed to building a diverse and inclusive company and we are most interested in finding the BEST candidate for the job. That candidate may be one who comes from a less traditional background, and that’s okay. We would strongly encourage you to apply, even if you don't believe you meet every one of the qualifications described.