Customer Service RepresentativeEmployment Type: Full Time , Entry LevelDepartment: Customer Service CGS is seeking a Customer Service Representative to join our team supporting a wide-ranging customer support initiative for a large Federal agency.CGS brings motivated, highly skilled, and creative people together to solve the governmentâs most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success:- Reply to calls and emails from the public.- Use a knowledge base and follow standard operating procedures (SOP) to answer customer requests.- Document your communications in our database.Qualifications:- Fully fluent in English and/or Spanish (both written and verbal)- High School diploma or General Educational Development (GED) certificate- Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigationIdeally, you will also have:- Ability to follow policies, procedures, and regulations.- Ability to navigate a content management system, other applications and related web sites.- Strong written and verbal communication skills.- Excellent customer service, dependability and time management skills.- Keyboarding proficiency of at least 40 words per minute.- Call Center (omnichannel) background a plus. Our Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clientâs specific needs. We are committed to solving the most challenging and dynamic problems.For the past seven years, weâve been growing our government-contracting portfolio, and along the way, weâve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.We care about our employees. Therefore, we offer a comprehensive benefits package.- Health, Dental, and Vision- Life Insurance- 401k- Flexible Spending Account (Health, Dependent Care, and Commuter)- Paid Time Off and Observance of State/Federal HolidaysContact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Phone: +1 (888) 680-5916Email: info@cgsfederal.com \n\n$15 - $16 an hour\nPlease mention the word **ENRICH** and tag RMjAzLjExMC4yNDIuMzQ= when applying to show you read the job post completely (#RMjAzLjExMC4yNDIuMzQ=). This is a beta feature to avoid spam applicants. Companies can search these words to find applicants that read this and see they're human.