Flight builds remote-first customer support teams for growing startups who put people first. Through a mix of team staffing and consultation, we partner with everyone from early-stage founders making their first support hire to established leaders scaling their teams to help them run outstanding customer experience programs. We're on a mission to globalize access to careers in customer experience and advance a human-centered model that supports our community of clients, customers, and employees alike. We’re looking for customer support representatives who share our values of service, inclusion, trust, and cooperation and who are excited about providing top-notch support to our clients and their customers. This is a temporary position to cover our client's holiday season needs (mid-November 2025 through January 2026). What you'll do: Handle customer inquiries via live chat, email, and/or phone to answer their questions and provide solutionsProvide accurate information to customers by using a variety of digital toolsShare suggestions for customer experience improvements with your team and clientWork to meet and exceed productivity and quality goalsRepresent Flight to our clients in a professional and friendly mannerWhat we look for: Prior customer support experienceExcellent verbal and written communications skills in English as demonstrated by a strong score on an English proficiency testA high level of empathy and emotional intelligenceTop-notch problem solving skillsAdaptability and a growth-learning mindsetAble and willing to work full-time on any shiftAvailable to work Saturday or SundayWhat we offer:A flexible, remote work environmentGlobal community of talented teammates joined by a passion for helping others and commitment to supporting one another’s successLearning and development programs so you can keep growing your skills and careerEarly stage startup with lots of opportunity for ownership and impactThis role is specifically open to candidates in the Philippines. To work at Flight, you must have a bank account that accepts ACH or wire transfers in United States Dollars (USDs). We recommend online banks, such as Wise, and Payoneer, if you are looking for an option. These online banks are safe and secure and allow you to receive USD and transfer to your local bank. Flight is an equal opportunity employer who celebrates diversity. We do not discriminate on the basis of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status.