1. Inbound Lead Conversion & Support
IndiaMART Lead Optimization: Monitor incoming inquiries on the IndiaMART seller panel. Maintain a rapid response time to qualify buyers and pitch correct pump configurations.
Shopify & Website Cart Recovery: Track abandoned carts and incomplete checkouts on our Shopify storefront. Proactively call and message customers to resolve doubts and close the sales.
Digital Consultative Selling: Answer incoming web calls and WhatsApp inquiries. Guide buyers on technical aspects (e.g., matching required Head vs. Discharge specs for borewell submersibles or monoblocks) to ensure they order the correct model.
2. Digital Marketplace Operations
Catalog & Price Control: Ensure product listings, images, technical specifications, and bulk pricing matrices are accurate and updated across Shopify and IndiaMART panels.
Stock Coordination: Coordinate daily with the Store & Inventory Manager to check product availability before confirming large online dispatches, minimizing order cancellations.
Review & Visibility Tracking: Monitor product ratings, resolve negative customer feedback on digital portals, and ensure our marketplace visibility score remains high.
3. Order Processing & Tracking
Ensure all online orders are correctly logged into our internal trackers/ERP systems.
Share customer dispatch details with the logistics team and update buyers with tracking links via automated WhatsApp/email systems.
4. Other Specific Requirements:
Technical Comfort: Advanced comfort using MS Excel (like VLOOKUP, Pivot Tables) for order tracking.
Communication Skills: Professional, persuasive phone manners. Ability to converse confidently in Hindi (English knowledge is a strong plus) to negotiate pricing and build rapport with dealers and end-consumers.
Industry Exposure: Prior experience working in electrical, building materials, agricultural machinery, or industrial manufacturing sectors is highly preferred.
Pay: ₹240,000.00 - ₹360,000.00 per year
Application Question(s):
Have you worked in B2B, Industrial, Manufacturing, or Engineering sectors?
Experience:
Digital marketing: 1 year (Required)
Location:
Jaipur 13 Vishwa Karma In, Rajasthan (Required)
Work Location: In person