Tier 1 Tech Support Representative (VoIP) at IDT
Requirements
Must be able to work a flexible schedule and in hybrid modality
High School Diploma
Minimum 85% English proficiency (written and verbal)
Strong communication and customer service skills
Basic knowledge of software and hardware troubleshooting
1 year of experience in tech support, desktop support, or similar (preferred)
Experience with remote desktop tools (e.g., TeamViewer, AnyDesk)
Technical Knowledge (Basic / Foundational)
Basic understanding of networking (CCNA knowledge is a plus, not required)
Network monitoring concepts
Routing fundamentals
Basic cybersecurity awareness
Basic Linux knowledge
Exposure to telephone systems / PBX (nice to have)
What We Offer:
Parking Subsidy
Life and Medical Insurance
Growth opportunities
All law benefits (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)