Job Title: E-commerce Operations Manager
Location: Remote
Availability:
· Preferred: Monday through Friday and available 8:00 AM – 5:00 PM PST
· Acceptable: Monday through Friday, available fours during 8:00 AM – 5:00 PM PST plus fours outside time window
Type: Full-Time Independent Contractor Start Date: Immediate
About the Role We are looking for a highly structured and detail-oriented E-commerce Administrator to manage the daily operations of our new e-commerce platform built on Medusa. We are launching in early February and require an immediate hire to assist with the critical 30-day pre-launch phase, focusing on system testing and Quality Assurance (QA). Post-launch, you will serve as the operational backbone of the store, managing high-volume orders (10k-20k/month) and serving as the escalation point for our Customer Service team.
Key Responsibilities
Phase 1: Pre-Launch (First 30 Days):
Conduct rigorous end-to-end testing of the Medusa platform (browsing, cart functionality, checkout flows, payment gateways).
Identify, document, and categorize system bugs or UX issues.
Collaborate with the development team to prioritize and resolve issues before the go-live date.
Phase 2: Ongoing Operations:
Order Management: Oversee the daily flow of 10,000+ monthly orders, ensuring successful processing from payment to fulfillment.
Financial Reconciliation: Manage payment captures, investigate fraud flags, and process complex refunds or adjustments.
Vendor Coordination: Act as the primary liaison with fulfillment vendors to troubleshoot shipping delays or inventory discrepancies.
Tier 2 Support: Resolve escalated tickets from Customer Service that require backend administrative access or technical investigation.
Emergency Response: Provide on-call support outside of standard hours for critical site outages or payment failures.
Requirements
Experience: 3-5 years of experience in E-commerce Operations or Administration.
Preferred: Hands-on experience with MedusaJS.
Acceptable: Deep administrative experience with BigCommerce or Shopify Plus.
Technical Aptitude: Ability to learn new dashboard interfaces quickly and understand the logic of e-commerce workflows (APIs, payment gateways, fulfillment logic).
Communication: Native or near-native English proficiency (written and verbal). Must be able to articulate technical issues clearly to developers.
Soft Skills: Extreme attention to detail, structured thinking, and a proactive "ownership" mentality.
Monthly Retainer: $5,000 – $8,500 USD / month (based on experience)