Client Success Lead - Saas Platform at Liquidity Services
Liquidity Services (NASDAQ: LQDT) operates the world’s largest B2B e-commerce marketplace platform for surplus assets, with over $15 billion in completed transactions to more than 6 million qualified buyers worldwide and 15,000 corporate and government sellers. It supports its clients’ sustainability efforts by helping them extend the life of assets, prevent unnecessary waste and carbon emissions, and reduce the number of products headed to landfills.
Liquidity Services Software Solutions is expanding Auction.IO, our SaaS auction platform powering private-label auctions for established auction house and enterprise clients. We’re hiring a Client Success Lead to own a portfolio of strategic clients end-to-end—driving retention, adoption, renewals, and expansion while serving as the senior escalation point for complex needs.
This is an individual contributor role today, with a clear opportunity to help take Client Success to the next level: you’ll build the playbook, refine how we measure client health and success, and shape how we engage clients during a major phase of platform evolution and migration.
As the business scales, this role is expected to grow into a people leadership position, making it ideal for a high-performing client success or account management leader who wants to prove impact hands-on first—and then build and lead a team.
Responsibilities
Develop and maintain strong, long-term relationships with existing clients, acting as their main point of contact for all platform-related needs – this includes both feature enhancements and operational support.
Gain a deep understanding of each client’s business operations to ensure the Auction.IO platform supports their goals and delivers measurable value.
Lead regular virtual and in-person meetings to review performance, provide product guidance, and identify opportunities to enhance platform use or expand services.
Manage contract renewals, upsells, and cross-sells to support retention and revenue growth, consistently achieving defined KPIs and performance targets.
Work closely with the Software Solutions and Senior Management teams to deliver a seamless client experience, resolve issues efficiently, and align strategic account plans.
Collaborate with internal stakeholders to refine processes, strengthen client success initiatives, and share feedback that drives platform and service improvements.
Operate as part of the team triaging client requests.
Partner with the accounting and project teams to execute client billing.
Maintain the master contract and pricing documents used by the Client Account Managers (CAMs).
Participate in the development and maintenance of sales collateral.
Prepare and track all client contract renewals.
Supervisory Responsibilities: This role has the potential to grow into a personnel management position as the business scales.
Qualifications
Education/ Experience:
Four-year degree in a related field or equivalent experience preferred
5+ years as a SaaS Account Representative or Manager
Experience in the auction industry, marketplace platforms, e-commerce, or highly transactional systems strongly preferred
Experience with client management in an early growth business is a plus
Experience with client pricing models and contract management
Skills& Abilities:
Microsoft Word, Excel, Outlook, and Internet search skills
Excellent verbal and written skills
Must be highly organized, detail-oriented, accurate, and timely.
Auction knowledge is very helpful
Familiar with contract development, market analysis, and pricing strategies
Experience with Jira, GitHub, or similar tools for tracking engineering work and collaborating with technical teams
Must be able to work independently as well as part of a team in an office environment
Work Conditions/ Physical Demands:
Work regular office hours, with occasional extended hours to meet deadlines and/or to meet with the India-based delivery team members.
Be available for client support escalation off hours and weekends, as needed.
Occasional client site travel.
Location: Richardson, TX – this is a hybrid role with an expectation of being in the office at least 2-3 days/week
Pay & Benefits:
Compensation is determined by various factors such as location, education, knowledge, skills, competencies, and experience, as well as internal and external equity and organizational needs.
The salary range for this position is $75,000 to $95,000 annually. The posted range reflects our national average range for the job. We may ultimately pay more or less than the published range based on the factors mentioned above. This range may be modified in the future. Additionally, this role is eligible for an annual discretionary bonus.
At Liquidity Services, we provide a comprehensive benefits package that supports our employees' well-being and provides growth opportunities and career development. Our offerings include:
Competitive wages
Healthcare (medical, dental, vision, prescription drugs, FSAs)
401(k) plan
Paid time off (PTO) and holidays
Paid parental leave
Life and disability insurance
Employee Assistance Program (EAP)
Professional development and tuition assistance
Disclaimer: The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Liquidity Services Inc. reserves the right to modify position duties at any time due to business necessity.
Liquidity Services is an Equal Opportunity Employer.