Client Success Manager - Enterprise Accounts at FIXD
About FIXD & AppraisalPRO:
FIXD breaks car problems down into simple and understandable terms, so drivers know the price of a repair when they take their car to the shop. The FIXD Sensor plugs into the diagnostic port of a driver’s car and communicates via Bluetooth to the FIXD app.
AppraisalPRO is FIXD’s B2B product that helps dealerships during the vehicle appraisal process. We detect any problems with trade-in vehicles, provide estimated reconditioning costs for a vehicle, a consumer-facing condition report for use in negotiations, and a comprehensive analytics platform. We integrate with dealers' inventory management systems, like vAuto, to make appraisals fast and simple.
On-Target Earnings (OTE) for this role is $80,000 to $100,000
Job Description:
AppraisalPRO’s Client Success Managers (CSM) own the relationship with each customer from on-boarding and on-going support to account expansion. The CSMs are ultimately responsible for making sure the clients in their portfolio are constantly finding value in the AppraisalPRO system.
Role
Onboard dealership customers to AppraisalPRO and conduct initial training
Quickly and effectively aid customers in resolving technical issues and coordinate with internal engineering teams to resolve any issues
Proactively provide support by actively monitoring product usage to identify red flags
Influence and build rapport with key decision-makers in order to become their trusted advisor
Secure referrals to other potential dealership customers from existing customers
Present recommendations on platform and user experience improvements to our Product and Engineering team
Requirements
Qualifications
The ability to quickly build relationships and trust
Excellent interpersonal skills
Strong communicator who can present and write well, extremely responsive
Ability to multitask and prioritize
Passion for providing top-notch customer service
Plus
Experience in the Franchise Dealership industry
Benefits
Health Care Plan (Medical, Dental & Vision) for you and your family
401k - 5% match
Paid Time Off (Vacation, Sick & Public Holidays)
Training & Development
Free Food & Snacks
