Role & responsibilities Troubleshooting: Diagnose and resolve hardware malfunctions, software glitches, and network connectivity problemsTicket Management: Track and prioritize technical issues using ticketing/Help Desk systems, ensuring they are resolved within agreed time limits. User Support: Communicate clearly with end-users to understand the root of the problem and walk them through actionable troubleshooting steps. System Maintenance: Install, configure, and update operating systems, applications, and hardware components. Documentation: Write step-by-step procedural guides and document technical resolutions to maintain an accurate organizational knowledge base. Escalation: Escalate complex, unresolved issues to senior analysts, network administrators, or software developers. Preferred candidate profile Minimum 1 yr. experience as Tech Support in the BPO.Comfortable for Night shifts.Excellent English communication.Perks & BenefitsSalary upto 4.9 LPAHuge Incentives5 Days Working2 Days rotational offIntetrested candidates can apply on Email PR001198535@techmahindra.comHR Preeti - 8527253887 (WhatsApp)Role: Technical Operations (Tech Ops),Industry Type: BPM / BPO,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Operations SupportEducationUG: Graduation Not Required