Jr. Customer Support Engineer at PolicyFly (W22) $40K - $60K Modernizing Specialty Insurance BR / Remote (BR) Full-time US citizenship/visa not required 1+ years About PolicyFly PolicyFly enables Insurers to sell and manage specialty insurance. Insurance? 😴🛌🪦 — Wait, keep reading! Here is why we are fired up — it’s a massive industry (5%+ of US GDP) with HUGE challenges and the tech being applied is 30+ years past its expiration date. Insurance is fairly recession-proof – in fact when economic conditions or turmoil occurs, is precisely when people wish they had insurance. At its core, insurance is the vehicle that minimizes suffering and maximizes economic growth. Unfortunately, for many that require specialty insurance to protect their livelihood, it’s difficult to get. For example, how does someone protect their house that is being impacted by climate change? Or, how can a company protect their goods along the supply chain, allowing them to expand? This is specialty insurance — where complex or higher risks are placed. It can take 30-60 days to get coverage, without price transparency but with PolicyFly, an agent can place coverage on the same day. Our product provides immediate DEEP value for our customers, the insurers — enabling them to automate back office ops while providing a storefront for their agents. We’re processing a ton of data and money every day. Fun stat: we are already processing $2B in insured value every month. 🤗🐼 Why PolicyFly? We are a Fintech SaaS with a transaction fee business model that scales up with our customer growth. One of the best times to join in terms of risk/reward (post-PMF while still being pre-series A). 3 Founders that have been working together for 15+ years in a variety of software businesses and we are even more fired up now! This means you’re joining a mature founding team that knows how to work together. We are here to change insurance and won’t tap out early. The surface area of insurance is massive — tons of opportunity to take ownership and lead various products. A big long-term vision for building network effects. We are a distributed remote team with team members in CA, NY, NJ, VA, AZ, Canada, and the UK. Properly funded to weather the storms ahead and grow the team and product the right way. Quarterly retreats/on-sites — our last trip was in London. Great benefits — full health, dental, vision, 401k matching, HSA, etc. 🚀 What are we building? Document processing pipelines and rendering engines. Low-code tooling to allow end-users to rapidly build their own insurance products and rules. Complex calculation engines that can handle various pricing scenarios. “Google Sheets” like GUI for managing complex lists of covered items (aka schedules). Data pipelines to enable third-party integrations and robust reporting. Etc, etc. 👂What we are looking for Sense of humor — just because insurance seems boring, doesn’t mean we are or it is! Solutions-oriented — you are bold and imaginative, ready to suggest new ideas. Love learning — no matter your role, you will grow here. But you’ll grow 10x if you love to learn. Communication — as a remote company, we live and die by communication. Preparedness — preparation inspires confidence, and confidence earns respect. About the role About Us PolicyFly is modernizing the way specialty insurance works. Our platform simplifies complex, manual workflows (e.g. quoting, issuing, and managing policies) by connecting underwriters, brokers, and carriers with automation and clean, intuitive design. We’re powering the future of insurance infrastructure, one line of business at a time. Job Description We’re looking for a sharp, detail-oriented Junior Customer Solutions Engineer to join our growing team. This is a great opportunity for someone early in their career who’s eager to get hands-on experience in technical implementation, problem-solving, and customer-facing configuration work – all while learning how real-world software platforms are built and supported. You’ll work within the PolicyFly platform to build and update the logic that powers our customers’ insurance programs, including: Generating documents using Word templates (docxtemplater) Managing customer-facing forms using configuration in Typescript Writing business rules using simple scripts in Lua Occasionally helping build ETL scripts to load customer data into our reporting systems Making customer dreams come true 🌈🦄 Position Details Type: Full-time (after paid trial period) Location: Remote Compensation: Based on experience and location Key Responsibilities Configure and update customer logic across documents, forms, and rating rules Use and extend templates for policy documents (via .docx and templating syntax) Implement and test scripted business logic (e.g., Lua rating functions) Make customer-facing form changes using Typescript config Help triage and fix live customer issues or change requests Build or adapt data import scripts to load customer data into our reporting systems Learn fast, take initiative, and grow into owning full onboarding projects over time What You’ll Bring Required: Solid Microsoft Word skills (especially tables, formatting, structure) Strong attention to detail Comfort with logical thinking and conditional logic Experience with programming languages (JavaScript, Python, Lua, Typescript, etc.) Clear written and verbal communication (we’re remote) A self-starter mindset with a hunger to learn Nice to Have: Familiarity with Git/version control Experience using VS Code or similar editors Hands-on exposure to scripting or simple automation (even in school or side projects) Understanding of how data flows through systems (ETL, APIs, etc.) Insurance industry or documentation experience Growth Path This role is designed to grow into: Leading full technical implementations for new customers Becoming an internal expert in rating, templates, and workflow config Contributing to internal tools and systems that make our onboarding faster and better Technology Go Google Cloud Platform gRPC / Protobuf Python Django PostgreSQL VueJS Typescript Kubernetes