Customer Success Manager at Mercura (W25) €70K - €100K EUR AI Quote and Order Automation for Distributors & Manufacturers Munich, BY, DE / Munich, Bavaria, DE Full-time US citizenship/visa not required 1+ years About Mercura You know someone great? Introduce them to founders@mercura.ai and get up to €10,000 in referral bonuses if we hire them!* Mercura is building AI software for the backbone of our economy. We are one of the fastest growing companies from YC’s W25 batch and raised a heavily oversubscribed round at one of the highest valuations in our cohort. After surpassing $1M in ARR in under a year, we are looking for team members ready to go all-in to help us reach our next milestone: $10M ARR by the end of 2026. One of our co-founders, Lukas, grew up in a trades family that has been active in the construction industry for over 115 years. Having worked on the construction site himself, he learned first-hand how slow and manual quoting still is in the industry. In an era where AI becomes ubiquitous, we set out on a deeply personal mission: bring AI to the backbone of our economy - to the companies that keep our world running. WHY MERCURA Join an ambitious team that feels like family: Your future colleagues include top graduates, Science Olympiad medallists, ex-founders and come from places such as Google, Bain, MIT, TUM, Harvard, CDTM, and Cambridge. We bring extraordinary people together and deeply invest in your growth as your mentors, teammates and friends. We care, trust, and support one another like family, and we make sure that fun is at the heart of everything we do. Work with the latest tech: AI is at the core of our product. As we are backed by Y Combinator, and leverage the latest tech to push the boundaries of LLMs and ML. With us, you’ll tackle meaningful challenges and shape how users interact with AI. Thrive in a high-growth, high-commitment environment: We’re growing extremely fast because we work hard and always put our customers first. If you excel in fast-paced settings and want to grow as part of something big from day one, Mercura is for you. Build something with real-world impact: We ship code that directly helps a massive, yet overlooked manual industry run more efficiently and sustainably. With us, you can work on AI that contributes to economic growth and stability on a huge scale. Build our company: As an early team member, you will have a direct, lasting impact on our culture, technology, and product. Joining us offers immense rewards: ownership, financial upside, and the unique opportunity to learn and build something extraordinary from the ground up. ABOUT THE FOUNDERS We are Lukas, Stefan & Sean, the co-founders of Mercura. We share a deep commitment to excellence and the discipline to pursue what others might consider impossible. Two of us come from non-academic families, and we all know what it means to create our own paths and overcome barriers. This experience shapes our belief in equal opportunity and fuels our dedication to social mobility. At Mercura, we believe that the best ideas emerge when people from different backgrounds collaborate together. We hire based on ability, mindset, and values, and we live by one simple rule: the best idea wins. We actively support initiatives that promote diversity and gender equity. Each year, we also commit a portion of our personal income to organizations working to expand opportunity for others. We’re a small, fully in-person team based in Munich that feels like family. We bring extraordinary people together and deeply invest in each other’s growth as mentors, teammates and friends. We care, trust, and support one another, and we make sure that joy and collaboration is at the heart of everything we do. DON'T SEE YOUR DREAM JOB? We’re always looking for talented individuals. If no role matches your skills, send us an open application at founders@mercura.ai or connect with us via LinkedIn. * For Full-Stack/AI Engineers: €10,000 bonus For BDRs/AEs: €5,000 bonus For internships/part-time roles: €500 bonus Any other role: €1,000 bonus About the role Mercura is building AI software for the backbone of our economy. We are one of the fastest growing companies from YC’s W25 batch and raised a heavily oversubscribed round at one of the highest valuations in our cohort. After surpassing $1M in ARR in under a year, we are looking for team members ready to go all-in to help us reach our next milestone: $10M ARR by the end of 2026. One of our co-founders, Lukas, grew up in a trades family that has been active in the construction industry for over 115 years. Having worked on the construction site himself, he learned first-hand how slow and manual quoting still is in the industry. In an era where AI becomes ubiquitous, we set out on a deeply personal mission: bring AI to the backbone of our economy - to the companies that keep our world running. As our first Customer Success Manager, you will own the customer journey end-to-end — ensuring every user gets maximum value from Mercura. You’ll be involved throughout the full lifecycle: from expert discussions during sales, onboarding users, holding workshops, to expanding existing relationships. Working closely with our CPO, sales, and engineering teams, you’ll translate customer feedback into actionable insights, influence the product roadmap, and drive product adoption. You’ll build strong, lasting relationships, proactively engage customers, and develop tailored success strategies that ensure satisfaction and measurable impact. As a trusted advisor, you help customers achieve their goals while advancing Mercura’s growth ambitions. What you will be working on Customer relationships: Act as the main point of contact and trusted partner for our customers, driving satisfaction and long-term partnerships. Lead onboarding and implementation: Guide customers through onboarding and implementation - ensuring quick time-to-value and long-term engagement. Develop deep product and customer expertise: Develop a deep understanding of our software and customers, and champion customer needs in the product roadmap. Value creation: Help customers unlock measurable savings and efficiency gains, and support them during key negotiations. Own account success: Drive Mercura’s adoption through training and best practices, while managing accounts for retention, growth, and long-term strategic partnerships. Cross-functional collaboration: Work closely with our CPO, sales and engineering teams to ensure customer feedback shapes product development. What we’re looking for You have 1+ years of experience in customer success, account management, or managing client relationships in SaaS, B2B, or consulting, You are a strong communicator, with the ability to engage confidently with C-level stakeholders and build trusted relationships. You are a proactive, empathetic and people-oriented team player, committed to supporting others and creating lasting satisfaction and business value. You have strong problem-solving skills and an analytical mindset that allows you to understand and present complex issues clearly. You are pragmatic, solution-oriented, and motivated to build something and grow with us Ideally, you have initial experience with construction, supply chain, and the trades You are willing to work five days a week from our Munich office with a higher intensity than in a 9-5 job, with occasional customer travel You are native in German and fluent in English Company Perks Free team dinner (up to 4x/week) UrbanSportsClub membership - join our team workouts 3x/week Easy relocation to Munich — our office is located in the Werk1 Startup Incubator, where you can rent a 1-bedroom apartment right next to the office for just €750/month Access to any AI or productivity tools you need Technology Software Stack: Typescript, Python, React, Next, Docker, Terraform, Postgres AI Stack: Vector databases, LLMs, Embeddings, observability & evals Interview Process Step 1: Intro call Casual intro meeting with one of the founders to get to know each other and introduce Mercura. Step 2: Practical exercise & role play 💡 At Mercura, we value our applicants' time. That's why we compensate you with €50 if we ask you to complete a take-home challenge. Two practical exercises to showcase your skills, followed by calls to walk us through your approach, insights, and solution for the exercise. The calls will include role plays in which we simulate the interaction with a customer. Step 3: Personal fit Interview Meet another co-founder member to get a feel for our culture and working style. Step 4: On-Site Work alongside the entire team for a day on-site from our Munich office to fully immerse yourself in our culture and collaboration style. This on-site will be paid. Step 5: Reference checks Please provide 2–3 references so we can gather insights into your strengths and working style. Step 6: Offer If we see a great fit, you will get an offer, including a competitive compensation package.