Support Engineer at MOLTEN Cloud
Molten Cloud is revolutionizing how the media industry manages its most critical operations. Our cloud platform empowers studios, broadcasters, distributors, streamers, and other media businesses to modernize outdated systems for rights, royalties, and content operations. With a modular approach and a global multi-cloud infrastructure, Molten Cloud enables customers to scale faster, operate more efficiently, and unlock new revenue streams, while paying only for the tools they need.
We partner with some of the world’s leading media companies, including Mubi, Radial Entertainment, Angel Studios, Black Bear Pictures, Highland Films, Electric Entertainment, and many others across six continents. Founded at MIT, Molten Cloud is committed to breaking the barriers that hold digital creativity and media experiences back today. We are a diverse team of hackers, hustlers, and hipsters, and are backed by top-tier venture funds and investors, including Jack Dorsey, Ashton Kutcher, and Michael Ovitz.
As a Support Engineer at Molten, you will perform a variety of tasks and hold a number of responsibilities. A good candidate should have a strong background in the following areas/technologies:
Customer Support: you’ll be talking to our customers on a daily basis, answering their questions about the platform, and troubleshooting their issues.
Scripting: you’ll be writing and executing Python scripts to handle Molten’s backend operations for things like database migration, task automation, etc.
Databases: you should be comfortable with manipulating large data sets, writing queries, and organizing existing data to prepare for customer onboarding, database migrations, creations, and maintenance
System Administration: you’re a power user in Linux, but comfortable in a Windows environment as well
As an ideal fit for this role, you are analytical, entrepreneurial and organized.
Analytical: you are comfortable with data and complexity. You obsess over the details, and no detail is too small for you.
Entrepreneurial: you take ownership of your work, collaborate with your teammates to leverage their complementary skill sets, and train yourself to acquire the skills you need to get the job done. You will be given a large amount of freedom, and responsibility, to take on tasks that satisfy our clients.
Organized: when things get overwhelming for most people, you have the demonstrated ability to put things in perspective, prioritize your own workload, and deliver results.
Our culture is about being rigorous at work and celebrating our big and small wins as a team. At Molten, you will have the opportunity to own and lead your own workstreams, learn from exceptional individuals on the team, and help build technology that matters across the world. Everyone on the team primarily works remotely, and the company reimburses purchases for laptops and other office supplies. Benefits include health, vision and dental insurance, but most importantly – a group of exceptional individuals building industry-defining tech.