Graduate freshers and Experiencedpost 3 months training it will be permanent work from homeFreshers:24kExperienced:34kRoles and ResponsibilitiesHandle customer calls to resolve their queries and concerns.Provide excellent customer service by listening actively, empathizing with customers' issues, and offering solutions.Maintain accurate records of all interactions with customers using CRM software.Collaborate with internal teams to resolve complex customer issues that require escalation.Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.Desired Candidate Profile0-5 years of experience in BPO industry or related field (education/CSR).Excellent communication skills in English language (written & spoken).Ability to work on rotational shifts including night shifts.Strong problem-solving skills with attention to detail.Willingness to learn new processes quickly.call HR@7829301060Role: Voice / Blended - Other,Industry Type: IT Services & Consulting,Department: Customer Success, Service & Operations,Employment Type: Full Time, PermanentRole Category: Voice / BlendedEducationUG: Graduation Not Required