Operations Specialist - Morgantown - Taylor Clegg at MegaCorp Logistics
Account Manager: Taylor Clegg
For more Information please contact: Jessica Legg
Compensation Information:
$36k with commission - Hourly Full time
POSITION SUMMARY:
Develops account management skills by assisting Account Manager in managing his/her business.
This role may require working outside of a M-F 8am-5pm schedule. On call shifts to include nights and weekends.
ESSENTIAL FUNCTIONS:
Assisting Account Manager in servicing his/her business, including but not limited to development of the following:
Relationships with carriers and skills in evaluating and selecting carriers.
Skills in negotiating carrier rates.
Skills in scheduling and servicing loads and handling fiduciary responsibilities.
Skills in use of company’s HERO software.
Skills in use of Salesforce
Develops and maintains excellent relationships with primary and secondary carriers for contracted freight moves.
Analyze past carrier performance, schedules, cost and availability of appropriate equipment in selecting carrier for each load.
Act as a liaison between clients, carriers, shippers and receivers.
Negotiates constantly changing carrier rates for the spot market and to evaluate potential fixed-rate contracts.
Evaluates carrier performance, including safety and insurance coverage, and make future carrier selections accordingly.
Monitors progress of loads; maintain awareness of potential in-transit issues, such as weather problems, and take action in advance where possible to ensure timely delivery while managing costs.
Analyze and resolve in-transit issues, taking client satisfaction and costs into consideration in determining best solution; consults with client and recommends solution as appropriate.
Ensures all fiduciary responsibilities are met and that all fees and costs are documented for each load.
Resolve client claims and receivables issues.
Accurately enter and maintain up-to-date information in company software.
Other duties as required.
COMPETENCIES:
Excellent customer service skills.
Strong written/verbal communication skills and attention to detail.
Able to multi-task and enjoys a fast-paced environment.
Entrepreneurial, self-motivated, self-starter.
Ability to learn quickly, analyze situations and make decisions which support the ongoing success of MegaCorp.