Software Training and Support Executive

Job Summary Required Training & Support Executive who can manage user training and support. Good Communication skill and proficiency in English is must! Responsibilities and Duties - Provide ERP Support and Training Onsite/On Call/ Screen sharing software - Engage with clients with friendly and professional manner while actively listening to their concern -Collaborate with development team to stay updated on new features/developments - Prepare Help Documentation (or any other document such as version update details) as and when required using documentation software - Record client's tickets related information and update client tickets status and close the tickts within SLA - Communicate with Tech Team and QA Team regarding new features/client issue or bugs - Other duties as requested Qualifications and Skills Required - Any Engineering Graduate - Excellent command over Word and Excel (spreadsheets) - Excellent Communication Skills in English and Hindi - Min 2 years of relative experience - Requires Traveling (3-4 Days/Month) - Experience on ERP Support required Job Types: Full-time, Permanent Pay: ₹28,000.00 - ₹40,000.00 per month Benefits: Cell phone reimbursement Flexible schedule Paid sick time Paid time off Work from home Ability to commute/relocate: Navrangpura, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required) Experience: total work: 2 years (Required) Language: English (Required) Willingness to travel: 25% (Required) Work Location: In person