Regional Director, AIC Operations

See your work in a new light. At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We’re looking for a Regional Director, AIC Operations who wants their work to mean something — someone who brings care, accountability, and purpose to what they do every day. Why This Role Matters This role plays an important part in helping LUX Infusion deliver a patient‑first experience by ensuring our ambulatory infusion centers operate with excellence, consistency, and compassion. In this role, you’ll contribute to work that: Helps patients access timely, safe, and reliable infusion care across multiple locations Supports clinicians and site teams through clear workflows, strong operational support, and dependable leadership Moves work forward in a growing, clinician‑led organization focused on better outcomes, sustainable growth, and high standards Everything we do connects back to real people navigating complex healthcare journeys — and this role helps ensure the systems, teams, and environments supporting that care work seamlessly. What You’ll Do Responsibilities include: Lead regional operational performance across multiple ambulatory infusion centers to improve patient access, treatment growth, efficiency, and profitability Oversee daily multi‑site operations using a hybrid leadership model, combining remote management with regular on‑site presence Collaborate closely with clinical leadership, finance, revenue cycle, intake, pharmacy, scheduling, HR, compliance, and business development teams Drive performance across key metrics such as treatment volume, referral conversion, chair utilization, labor productivity, patient satisfaction, and margin performance Analyze dashboards and financial reports to identify opportunities for improvement, scalability, and growth Develop and implement standardized workflows that improve consistency, quality, and efficiency across sites Support staffing models, workforce development, performance coaching, and succession planning Maintain accountability for regional P&L performance, budget adherence, and expense control Ensure compliance with regulatory, accreditation, and medication‑handling standards while partnering with clinical leaders on quality and safety Support new site openings, acquisitions, and regional expansion through operational planning and readiness Bring thoughtfulness, reliability, and follow‑through to your work while serving as an escalation point for operational issues impacting patient care What We’re Looking For You may be a great fit if you bring: Deep care about the human impact of healthcare operations and patient experience Clear communication skills and the ability to collaborate across clinical, operational, and corporate teams Strong ownership and accountability for operational and financial performance Comfort leading distributed teams in a dynamic, multi‑site environment Strong analytical and problem‑solving skills grounded in data and outcomes Experience growing, stabilizing, or scaling healthcare operations A desire to lead with visibility, empathy, and high standards You don’t need to check every box — we care just as much about how you show up, lead others, and care for patients as what’s on your resume. Why LUX Infusion At LUX Infusion, we believe infusion care deserves more light — more warmth, more clarity, and more connection. Here, you’ll find: Purpose‑driven work with direct impact on patient access and care delivery A patient‑first, clinician‑led culture grounded in compassion and excellence Supportive, collaborative teammates across clinical and operational teams The opportunity to help scale something meaningful while growing as a leader Come help us elevate infusion care — and see what’s possible when care comes first. Pay Range/Rate $140,000 - $150,000 USD PHYSICAL DEMANDS The physical demands described here represent those required for an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at Careers@LUXInfusion.com or 954.385.7322 x 1425. While performing the duties of this position, the employee may occasionally be required to stand, walk, or sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this role include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. OTHER REQUIREMENTS Employees are expected to: Participate annually in required legal and ethical compliance training Consistently act in compliance with LUX Infusion’s legal, ethical, and compliance policies Adhere to all standards and procedures outlined in the LUX Infusion Compliance Manual Refrain from any behavior that could be considered unethical or unlawful EXPECTATIONS FOR ALL EMPLOYEES All LUX Infusion team members are expected to support the organization’s mission, vision, and values by demonstrating integrity, dedication, compassion, and enthusiasm. This includes placing patients first, working collaboratively with a “stacked‑hands” mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement. GENERAL INFORMATION The statements above are intended to describe the general nature and level of work performed by individuals in this role. They are not intended to be an exhaustive list of all responsibilities, duties, or skills required. This role operates in a fast‑paced environment and requires the ability to prioritize competing demands, manage multiple tasks effectively, and seek guidance when appropriate. Employees in this position may be required to assist directly - or coordinate appropriate assistance - to ensure access to LUX Infusion’s services for individuals with disabilities, including patients, visitors, employees, or others. LUX Infusion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.