Senior Technical Product Manager (Internal Tools)

About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks. We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey. POSITION SUMMARY As a Senior Technical Product Manager for the Care Internal Tools at EarnIn, you will directly help bring our mission to life by transforming the customer support experience, which is critical for the growth and financial health of our community. This pivotal role is responsible for the holistic strategy of the support ecosystem—scaling the in-house care platform and modernizing essential internal tools. A major focus is the strategic implementation of AI/LLMs to achieve aggressive automation targets, to 10X the efficiency of our agents, and to ensure the delivery of a world-class, scalable, and secure customer care product. This position will be a hybrid role based at our Bangkok office as part of our expanding site locations. EarnIn offers our employees excellent benefits, including healthcare, internet/cell phone reimbursement, a learning and development stipend, and opportunities to travel to our Mountain View HQ. Our salary ranges are determined by role, level, and location. OUR BENEFITS Hybrid setup with flexibility 80m THB/year International health insurance (IPD/OPD/Dental/Optical) Working with international teams and potential opportunity for travel to our Mountain View HQ Flexible annual learning budget Home office setup allowance Phone, internet, and transportation allowance WHAT YOU'LL DO Maintain a constant pulse on our community members to understand their needs and the problems they face in solving those needs Create tight feedback loops with our community members and create a deep understanding of Product Issues and the path to resolution Raise the bar for design quality and user experience to make the experience of using Earnin delightful and engaging for our community members Lead a cross-functional team of engineers, designers, researchers, and data analysts to build and scale products that make the most impact on our community members Define OKRs and set stretch goals for your product and team Establish, monitor, and analyze metrics to track progress toward product goals Leverage user research and data analysis to identify and prioritize new product opportunities for your roadmap Design, develop, and execute features and experiments to iterate your way to the product’s success rapidly Communicate the product vision, roadmap, and results to your product team, stakeholders, including the executive team, and community members Collaborate with key stakeholders across marketing, risk, customer support, finance, and legal to ship sustainable and compliant products WHAT WE'RE LOOKING FOR 4+ years of product management at a consumer technology product company Strong product/design sense developed by shipping delightful and innovative products Strong analytical skills in leveraging data to drive product decisions and improve metrics Deep user empathy and experience in building products based on user needs Excellent written and verbal communication skills Experience with a culture of rapid experimentation to accelerate learning and iteration Ability to influence and build alignment between different teams and functions to execute your roadmap and deliver against goals successfully Ability to get the job done in a highly constrained space, even if that means rolling up your sleeves for your team Ability to think outside the box to solve complex problems with creative and radical ideas Prior experience working on web technologies #LI-Hybrid At EarnIn, we believe that the best way to build a financial system that works for everyday people is by hiring a team that represents our diverse community. Our team is diverse not only in background and experience but also in perspective. We celebrate our diversity and strive to create a culture of belonging. EarnIn does not unlawfully discriminate based on race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity, gender expression, national origin, ancestry, citizenship, age, physical or mental disability, legally protected medical condition, family care status, military or veteran status, marital status, registered domestic partner status, sexual orientation, genetic information, or any other basis protected by local, state, or federal laws. EarnIn is an E-Verify participant.  EarnIn does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or HR team.