Join us in building the AI GTM Brain for high-performing sales teams.
At Gojiberry AI, we’re building the AI GTM Brain — a system that helps founders and sales teams detect high-intent leads, automate outreach, and book meetings on autopilot.
We’re growing fast (0 → $1M ARR in <9 months), with hundreds of customers relying on us daily. As we scale, support becomes a core part of the product experience — not just answering tickets, but making sure customers actually get results.
We’re looking for a Customer Support & Success Operator who wants to go beyond support — someone who thinks in systems, understands users deeply, and helps turn Gojiberry into a product people can’t churn from.
You’ll work closely with our lean, high-performance team to improve the customer experience, reduce friction, and turn every interaction into better product + better outcomes.
🧠 What You’ll Do
Handle customer conversations (chat + email) with speed, clarity, and ownership
Help users get real outcomes: better leads, better campaigns, more demos booked
Go beyond support: understand why things don’t work and fix root causes
Spot patterns in tickets and turn them into product or onboarding improvements
Improve onboarding, help center content, and tutorials to reduce friction
Build simple systems (macros, workflows, AI automations) to scale support
Qualify users and route them (self-serve, webinar, or strategy call)
Work closely with our team to fix what’s broken and double down on what works
🧩 What We’re Looking For
1–3+ years in Customer Support, Customer Success, or Ops (ideally AI / SaaS)
Excellent written English (clear, structured, straight to the point)
Strong communication skills — you can explain things simply
Comfortable with technical products (no coding required, but you understand systems)
High ownership: you don’t wait for answers, you figure things out
Strong problem-solving mindset — you don’t just reply, you improve
Based in LATAM, with availability overlapping US timezones
✨ Nice to Have
Experience with Intercom, Zendesk, or similar tools
Experience supporting a B2B SaaS or AI product
Interest in sales, outbound, or GTM tools
Experience building automations (Zapier, Make, AI tools, etc.)
Startup mindset: fast, pragmatic, outcome-driven
💡 Why Join Us
We didn’t build Gojiberry to create another tool.
We’re building the execution layer of outbound — a system that tells you who to contact, when, and how.
Support is at the core of this:
→ If users don’t get results, nothing else matters.
You’ll be one of the first hires in this function, with real impact on:
churn
product direction
customer experience
You’re here to build systems, not just answer tickets.
🌍 The Practical Stuff
Fully remote (LATAM)
Must overlap with US business hours
Flexible hours, async culture
Small, high-performance team
Fast learning curve, high ownership
Salary: $25,000 – $32,000 / year
🔥 Required Question
A customer tells you:
“Your tool doesn’t work, I’m not getting any leads.”
What do you do? Write your exact answer + steps.