Engagement and Delivery Manager at Centaur Labs (W19) $100K - $120K Labeling medical data at scale US / Remote (US) Full-time US citizen/visa only 3+ years About Centaur Labs At Centaur Labs, we label data at scale to enable breakthroughs in medical AI. Our novel approach uses collective intelligence to aggregate medical opinions from experts and students all over the world. Our labeling customers include leading AI startups and prominent research organizations. We are a small, tight-knit team headquartered in Boston, and we're funded by Y Combinator, Accel, and GFC. About the role Centaur Overview: Centaur Labs is a data-labeling solution driving AI innovation across the healthcare industry. From agile startups and cutting-edge research labs to global pharmaceutical giants and Big Tech, we empower the entire spectrum of AI. Our expert crowd of 50k+ labelers, combined with our gamified DiagnosUs app for motivation and quality control, ensures scalable, high-quality labels are delivered in as little as 24 hours. We are backed by leading investors including Y Combinator, Matrix, and Accel, and recently closed a Series B led by SignalFire. Position Overview: In this role, you will serve as the primary point of contact and operational lead for our highly technical customers, who are primarily data scientists and AI engineers. You will both represent the customer’s voice, constantly seeking ways to address and foresee their most critical problems, and manage product and service delivery for our combined AI / human in the loop data annotation offering. Additionally, you’ll be working on strategic initiatives that advance and help scale our company’s delivery function. Our ideal candidate is highly detail-oriented and organized, clearly communicates across both technical and GTM teams, is curious about product innovation and how things work technically, cares deeply about customer experience, and is eager to be a part of the next generation of healthcare technology. You’re scrappy, positive, and solutions-oriented. Our customers are developing medical AI, so you’ll need to speak their technical language and play an important role in helping AI practitioners develop the next generation of life-saving technology. Managing customer relationships Manage customer relationships by setting and resetting expectations as appropriate, working cross-functionally to ensure a positive experience Oversee project delivery by setting up annotation tasks, initiating results collection, reviewing annotation quality, and triaging as problems arise Guide customers through the nuances of our product to maximize their value, highlighting relevant features and supporting their learning curve Work with expert annotators and our data science team to ensure customers receive high-quality annotations at lightning-fast speeds Develop a deep understanding of Centaur’s systems and processes to become a subject matter expert Support sales in scoping out contracts that best optimize the use of our product, while aligning with the customer’s end goal Building our processes and product Advocate for your customers, soliciting and synthesizing customer product feedback to contribute to product development Develops the tools / processes / procedures to help grow and mature the business to allow for cost-effective future growth and scale Work with the rest of the operations team to identify any process-level inefficiencies and problem-solve effective solutions Work with sales, marketing, and product teams to ensure consistent messaging and understanding of the product’s capabilities and benefits About you: You are customer-centric, engaging, and love doing whatever it takes to help solve someone’s issues You’re obsessed with making and meeting deadlines You’re a natural problem solver, you choose to take ownership to the maximum and drive resolutions for customers and teammates, no matter what it takes You build empathy, trust, and rapport with customers, sales reps, and internal teams, and are willing to support others as needed You’re flexible and agile to meet changing business and customer needs You have an interest in the medical space You have experience analyzing complex data and working with technical products You’re interested in AI and the technical space; ideally, you have a proven track record of work in these domains What we’re looking for: 2+ years of experience in healthcare consulting, management consulting, and/or in data annotation management, with operations and/or project management experience preferred Flexibility and ability to work autonomously in a demanding and ambiguous environment Bachelor's or equivalent degree Nice to have: Experience navigating C-suite audiences Experience working at a very fast-paced startup with fewer than 50 people Experience in healthcare and/or artificial intelligence Don’t meet every requirement? At Centaur Labs, we are dedicated to building a diverse, inclusive, and authentic workplace. So, if you’re excited about this role but your experience doesn’t perfectly align with every qualification in the job description, we encourage you to apply anyway. You might just be the right candidate for this or other roles! Why Join Centaur? This is an excellent opportunity for an Operations Manager to contribute to a growing company in a unique, cross-functional way. If you are eager to take on new challenges and help as we expand, we’d love to hear from you! Competitive salary and equity Benefits include health insurance, 401k plan, professional development stipend, and partially reimbursed coworking space Work from wherever — your home, a coworking space, our office space in Boston, or a hybrid! (typical working hours are 9:30-6) Vacation and leave: Four weeks of paid vacation plus 11 annual paid holidays and generous parental leave Fabulous company culture centered around our values: Act with integrity: We always do what is right for ourselves, our team, our customers, our community, and the world. Create change: Believe in ideas that seem unrealistic or unconventional. Take initiative to improve the company and the world, unprompted. Keep learning: Seek out opportunities to ask questions, test assumptions, learn, and improve. Stay curious. Every voice counts: Collective intelligence is core to our company. Speak your mind. We are more than the sum of our parts. Technology We use React.js and Swift on the frontend, and Python and Swift (Vapor) on the backend. Our data store is PostgreSQL, and we're hosted on AWS. Centaur faces a wide variety of difficult technical problems, from efficiently serving millions of images and videos to our users, to ensuring our platform is secure and our valuable data sets remain private, to performing complex analysis on our users' performance and building machine learning models to take our decision making capabilities to the next level.