Key Responsibilities Lead L2/L3 support activities for enterprise applications ensuring high availability and performance Own incident, problem, and change management processes using ServiceNow (SNOW) Drive root cause analysis (RCA) and implement preventive measures Handle P1/P2 incidents and customer escalations effectively Collaborate with development teams for code-level fixes and enhancements Monitor and troubleshoot applications deployed on Azure Mentor team members and improve overall support maturity Ensure SLA compliance and continuous service improvement Exposure to DevOps and CI/CD pipelines Experience in production support environmentsFamiliar with ITIL processesTechnical SkillsBackend: Strong experience in .NET Core, C#, ASP.NET Expertise in Microservices architecture Hands-on experience with MS SQL ServerFrontend (Mandatory): Strong working knowledge of React.jsAzure Cloud: Azure App Services Azure Functions Azure Key Vault Application monitoring using Azure toolsTools: ServiceNow (SNOW) Azure Monitor / Application InsightsRole: IT & Information Security - Other,Industry Type: IT Services & Consulting,Department: IT & Information Security,Employment Type: Full Time, PermanentRole Category: IT & Information Security - OtherEducationUG: B.Tech / B.E. in Information Technology