Client Solutions Manager (CDMX)

Client Solutions Manager (CDMX) at Scalero About Scalero: Scalero is a full-service Lifecycle Marketing agency helping fast-growing businesses with strategy, email design, and CRM tools. Founded in 2019, we’ve grown to 30+ team members, working with brands like Notion, Figma, and Carnival Cruise Lines. As a startup, we offer opportunities to take on diverse challenges and grow. We’re now hiring a Client Solutions Manager to manage client success and drive strategy. In this role, you’ll work across industries, scale businesses with marketing tools, and ensure our team thrives—because our clients’ success drives our own. Summary: We're looking for a Client Solutions Manager to partner with clients, understand their marketing goals, and develop strategies across email, push, and SMS channels. This role requires strong communication, problem-solving skills, and the ability to manage multiple projects while driving measurable growth for our clients. This is a remote position based in CDMX offering flexibility and the chance to collaborate with a global team. While remote work is core to our culture, we also have offices and team members in each of these cities. You have the option to work out of an office as desired. Responsibilities: Partner with clients to understand their business and lifecycle objectives and develop marketing strategies across email, push, and SMS channels. Collaborate with internal teams, including developers, to analyze data and optimize campaign performance. Lead client communications, ensuring alignment on goals, deliverables, and expectations. Manage multiple projects simultaneously with exceptional attention to detail and strategic prioritization. Leverage problem-solving and analytical skills to identify opportunities and tailor solutions to client needs. Qualifications: 2+ years of experience in marketing, client-facing, or strategy roles. Strong communication skills. Hands-on experience with email marketing, push, or SMS campaigns. Excellent organization and project management skills in fast-paced environments. Basic familiarity with HTML/CSS and flexibility to work with various ESPs, CRMs, and CDPs. Experience with analytics, reporting, or BI tools is a plus. Comfortable using project management tools (we use Notion). Bonus: Experience with ESPs like Customer io, Klaviyo, Salesforce Marketing Cloud, and Simon Data. Compensation and benefits: Company laptop provided Local WeWork or co-working access Unlimited paid time off