Technical Customer Success Manager - San Francisco based at Postman The Opportunity As an Enterprise CSM at Postman, you’ll act as a strategic advisor to a portfolio of large enterprise customers. You’ll own the full post-sales journey—from onboarding and adoption through value realization and growth. This role requires a unique blend of consulting, product expertise, and strategic relationship-building. You’ll work cross-functionally with sales, product, engineering, and senior leadership to deliver a best-in-class customer experience. The CSM role at Postman gives you the opportunity to make a huge impact on the success of Postman and, most importantly, our customers! **This is a hybrid role and must commute into our San Francisco office.* What You’ll Do Success Planning: Partner with customers to develop tailored success plans based on their business goals and usage of Postman. Customer Onboarding: Lead comprehensive onboarding experiences covering technical setup, platform administration and product enablement. Best Practices Consulting: Guide customers through Postman’s product features, integrations, and workflows to deliver maximum value. Impact Reviews: Conduct data-driven business reviews showcasing realized value, alignment with customer objectives, and opportunities to improve. Customer Advocacy: Capture and document success stories, case studies, and verified outcomes to help amplify customer achievements. Stakeholder Alignment: Build executive-level relationships and grow champions across engineering, product, and IT organizations. Engagement Management: Use Gainsight and integrated tools (e.g., Salesforce, Gong, JIRA) to connect activities with their success impact and improve our practice. Revenue and Growth Influence: Identify and influence expansion opportunities; contribute to Net and Gross Retention goals and upsell pipeline. Feedback Loop: Gather and communicate customer insights to influence product development and roadmap planning. About You 8+ years of experience managing enterprise customers, preferably in developer tools or SaaS platforms. Strong technical foundation (Bachelor’s in CS/Engineering or relevant experience). Proven experience in executive stakeholder engagement and value-based consulting. Highly adaptable; strong critical thinker who is comfortable with ambiguity Excellent Communicator (written and verbal) Strong understanding of API lifecycle, developer ecosystems, and DevOps principles. Experience with Postman, or similar platforms (e.g., Atlassian, GitHub, AWS), is highly preferred. Skilled in using customer success tools like Gainsight and Salesforce. Confident communicator and facilitator at all levels—developers to C-suite. Able to lead cross-functional initiatives and manage multiple complex projects simultaneously. Curious, coachable, and proactive—you’re excited to continuously learn and contribute. Compensation: The reasonably estimated base salary for this role ranges from $170,000 to $200,000, plus a competitive equity package. Actual compensation will be based on experience and qualifications.