Patient Experience Coordinator – Home Health & Hospice | San Francisco

Patient Experience Coordinator – Home Health & Hospice | San Francisco Patient Satisfaction | Service Recovery | Patient Relations | Multi-Branch Support Built for professionals who are compassionate communicators, solutions-oriented, and driven to improve the patient experience. At Health Link Home Health & Hospice, we are committed to delivering high-quality patient care with strong operational and clinical support behind our teams. As we continue to grow throughout the Bay Area, we are seeking a full-time Patient Experience Coordinator to support patient satisfaction, service recovery, and patient communication across all branches while working from our San Francisco office. This role is essential in helping patients and families feel supported throughout their care journey while assisting with identifying, coordinating, and resolving patient concerns proactively in collaboration with branch leadership and interdisciplinary teams. Why Join Health Link • $30–$35/hour based on experience • Stable and growing healthcare organization serving the Bay Area for over 20 years • Structured leadership and operational support • Opportunity to directly impact patient satisfaction and quality outcomes • Collaborative environment focused on patient-centered care • Fast-paced role with growth opportunities • Company-issued equipment and structured workflows • Meaningful role supporting patients, families, and clinical teams across multiple branches Your Role • Conduct patient experience and follow-up calls for all branches • Support patient satisfaction and HHCAHPS improvement initiatives • Serve as a central point of contact for patient concerns and service recovery • Collect and document information regarding patient complaints, concerns, and experience issues • Coordinate with clinical, scheduling, intake, and operations teams to help resolve concerns timely • Escalate urgent or unresolved concerns to branch management appropriately • Follow up with patients and families regarding resolutions and ongoing concerns • Track trends, complaints, and resolutions accurately • Help identify operational, communication, or service barriers impacting the patient experience • Support improvement initiatives focused on responsiveness, communication, and overall patient satisfaction Requirements • Healthcare, home health, hospice, medical office, or customer service experience preferred • Strong communication and interpersonal skills • Strong organizational and multitasking abilities • Professional, calm, and solutions-oriented under pressure • Strong follow-up, problem-solving, and documentation skills • Comfortable handling escalations and sensitive conversations • Ability to coordinate across multiple departments and teams Work Environment This position is based in our San Francisco office and supports patients and families across multiple Bay Area branches through phone-based communication, service recovery coordination, and collaboration with management and clinical teams. If you are passionate about patient-centered care, communication, accountability, teamwork, and creating a positive patient experience, we would welcome the opportunity to connect.